Ajanee Harvey
Robbins,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant
Vascular Specialist
10.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used [MedStream] to schedule appointments for doctor visits and procedures.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Collaborated effectively with interdisciplinary teams to optimize patient care plans based on individual needs and preferences.
- Performed various administrative tasks by filing, copying and faxing documents.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Patient Service Representative
Franciscan Health Olympia Fields
12.2019 - 09.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Customer Service Representative
TruGreen Lawn Care
02.2017 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Certification - Administrative Assistance And Secretarial Science
Moraine Valley Community College
Palos Hills, IL05.2022
High School Diploma -
Alan B. Shepard High School
Palos Heights, IL05.2011
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- HIPAA Regulations
- Attention to Detail
- Positive Attitude
Timeline
Medical Office Assistant
Vascular Specialist
10.2022 - Current
Patient Service Representative
Franciscan Health Olympia Fields
12.2019 - 09.2022
Customer Service Representative
TruGreen Lawn Care
02.2017 - 05.2019
Certification - Administrative Assistance And Secretarial Science
Moraine Valley Community College
High School Diploma -
Alan B. Shepard High School
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