Victor Ponce
El Paso,TX
Summary
Proven team leader and effective problem-solver, adept at providing customer support and managing time efficiently. Excelled at Walmart by enhancing customer loyalty through exceptional service and maintaining a calm demeanor in high-stress situations. Demonstrates goal-oriented focus and a strong foundation in team leadership, contributing to increased productivity and quality standards across roles.
Overview
5
5
years of professional experience
Work History
Construction Craft Laborer
Smith Dennis
06.2022 - 05.2024
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Cashier
Pilot Travel Centers
09.2021 - 04.2022
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Cashier Team Lead
Stripes Convenience Store
01.2021 - 04.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Increased customer loyalty and retention.
Sandwich Artist
SUBWAY®Restaurants
07.2020 - 12.2020
- Greeted guests, promoted specials, and took orders.
- Shared information with customers about menu items, preparation methods, and ingredients.
Sales Associate
Walmart
02.2019 - 09.2019
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Silva Magnet HIgh Schol
El Paso, TX01-2018
Skills
- Goal-Oriented
- Time Management
- Team Leadership
- problem-solving
- Providing customer support
Languages
Spanish
Native or Bilingual
Timeline
Construction Craft Laborer
Smith Dennis
06.2022 - 05.2024
Cashier
Pilot Travel Centers
09.2021 - 04.2022
Cashier Team Lead
Stripes Convenience Store
01.2021 - 04.2021
Sandwich Artist
SUBWAY®Restaurants
07.2020 - 12.2020
Sales Associate
Walmart
02.2019 - 09.2019
High School Diploma -
Silva Magnet HIgh Schol
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