Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marie McRoberts

San Jose,CA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff and customer satisfaction while meeting performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Determined to exceed company sales goals with forward thinking strategies.

Overview

27
27
years of professional experience

Work History

Store Manager

Sprouts Farmers Market Inc.
Cupertino, California
12.2017 - 03.2022
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies including positive comps of a minimum of 5% YOY.

Assistant Store Manager

Sprouts Farmers Market Inc.
Cupertino, CA
09.2015 - 12.2017
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas every weekly to identify and proactively resolve issues negatively impacting operations.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

3rd Store Manager

Sprouts Farmer Market Inc.
Cupertino, California
09.2014 - 09.2015
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Grocery Department Manager

Sprouts Farmers Market Inc.
Sunnyvale, California
12.2013 - 09.2014
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Managed team of 8 staff in a Grocery department generating more than $120,000.00 in monthly revenue.

Administrative Coordinator

Sprouts Farmers Market Inc.
Sunnyvale, CA
07.2013 - 12.2013
  • Prepared detailed documents and reports in adherence administrative processes.
  • Collaborated in timely processing of billing and accounts receivables.
  • Completed weekly payroll for 80-100+ employees.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to a Store Manager.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Head Cashier

Sprouts Farmers Market Inc.
Sunnyvale, California
08.2012 - 07.2013
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Increased customer loyalty and retention.
  • Oversaw group of 15-30+ cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.

Restaurant Manager/Managing Co-Owner

Kentucky Fried Chicken
San Jose, California
10.1994 - 08.2012
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Regional Trainer for Dual Brand Management of KFC/A&W newly hired or promoted restaurant managers for multiple locations while managing my own location.
  • Managed 10-20+ person team of cooks and back of house staff for high-end fast food restaurant

Education

Retail Management Certification - Business

Central New Mexico Community College
Albuquerque, NM

High School Diploma -

Lincoln High School Independant Studies
San Jose
06.1996

Skills

  • Supplier Monitoring
  • Employee Motivation
  • Records Organization and Management
  • Originality and Creativity
  • Performance Assessment
  • Team Leadership
  • Budget Control
  • Business Forecasting
  • Payroll Administration and Timekeeping
  • Inventory Tracking and Management

Timeline

Store Manager

Sprouts Farmers Market Inc.
12.2017 - 03.2022

Assistant Store Manager

Sprouts Farmers Market Inc.
09.2015 - 12.2017

3rd Store Manager

Sprouts Farmer Market Inc.
09.2014 - 09.2015

Grocery Department Manager

Sprouts Farmers Market Inc.
12.2013 - 09.2014

Administrative Coordinator

Sprouts Farmers Market Inc.
07.2013 - 12.2013

Head Cashier

Sprouts Farmers Market Inc.
08.2012 - 07.2013

Restaurant Manager/Managing Co-Owner

Kentucky Fried Chicken
10.1994 - 08.2012

Retail Management Certification - Business

Central New Mexico Community College

High School Diploma -

Lincoln High School Independant Studies

Similar Profiles

CREATE PROFILE
Marie McRoberts