Anthony Linevich
Hatboro,PA
Summary
Experienced IT professional focused on improving business security compliance, workflows, and guiding clients towards effective technology solutions. Highly adaptable with a technical background and a diverse knowledge of systems such as Windows Server, Microsoft Azure and 365, ConnectWise Manage (PSA) and business development strategies for client/customer success.
Overview
9
9
years of professional experience
Work History
Technical Account Manager
CTN Solutions, Inc.
Blue Bell, PA
10.2022 - Current
- Maintain and establish business relationship between CTN Solutions and its clients.
- Coordinate and manage new client onboarding process for new customers.
- Coordinate client IT projects to meet customer needs and provide quotes/project proposals.
- Guide clients towards security compliance, ensuring industry best practices are followed and proper security features are in place.
- Assist clients with developing policy documentation such as Acceptable Use, Disaster Recovery Plan and Risk Assessments.
- Holding Client Business Reviews (CBRs) on a bi-annual basis with customers to gauge client IT environment health, ensuring all client IT initiatives are on track and providing client roadmap to align their IT needs with day-to-day business operations.
- Manage and develop tools such as LifeCycle Insights, which provides MSPs insight in client asset management, executive reporting, assessments and developing opportunities/recommendations to improve clients IT environment.
Technical Consultant
CTN Solutions, Inc.
Blue Bell, PA
05.2022 - 10.2022
- Responsible as the primary liaison, engineer resource and account manager for H3 Biomedicine.
- Provided and maintained excellent service delivery per the Service Delivery Agreement (SLA).
- Managed the service board and was responsible for delegating/coordinating technical resources for service ticket requests/projects.
- Performed onboarding and offboarding of client users, leading transition of knowledge and training on complex onboard/offboard process, including maintenance of documentation and any additional standard operating procedures (SOPs).
- Lead daily huddles comprised of multiple teams and external vendors/resources.
- Maintained and developed client facing reporting tools such as BrightGauge.
- Provided mentoring to team members and lead training exercises to improve shared knowledge and skill.
Level 2 Helpdesk Technician
TEKsystems
Burlington, NJ
12.2021 - 03.2022
- Contracted helpdesk resource as part of Tech Services Team.
- Daily commute for onsite support at main office, headquarters for Burlington Stores, Inc. NJ.
- Handling of escalated client service requests remotely or in person.
- Assisting with project initiatives for post-Covid user return to the office.
- Assisting team members with onboarding process, configuration and deployments of workstations and user accounts.
IT Consultant (Proactive Services Team)
IT Solutions, Inc.
Fort Washington, PA
05.2019 - 12.2021
- Responsible for auditing 120(+) client networks on a bi-annual schedule for vCIO reporting.
- Addressed helpdesk service tickets while implementing industry standards, including optimizing Active Directory and locking down vulnerabilities.
- Responsible for scheduling and completing client site surveys to gather a physical inventory of client network equipment
- Created and maintained up-to-date network diagrams.
- Interacted with customers by phone, email, or in-person to provide information and direction to desired staff members.
- Documented client information including but not limited to ISPs, Gateways, Switches, Servers, SANs, Website Credentials, etc.
IT Consultant (Fast Response Team)
IT Solutions, Inc.
Fort Washington, PA
09.2018 - 06.2019
- Provided support to IT Solutions clients (companies) and their users.
- Provided support for printer & print server troubleshooting.
- Handled new user onboarding and documentation.
- Performed Office 365 and Active Directory user administration.
- Setup APC Powerchute software on physical and virtual servers.
IT Consultant (ITS Onsite Team)
IT Solutions, Inc.
Fort Washington, PA
09.2017 - 06.2019
- Traveled daily to New Jersey State Funeral Directors Association (NJSFDA).
- Designated primary support contact and resource while on-site.
- Installed and upgraded networking equipment in the server room.
- Provided support for database applications: iMIS 20, Odyssey, EDRS, and SQL server.
- Provided support for line of business applications: HR Pyramid, Peachtree, and Board effect.
- Administrated Avaya IP Office and Avaya digital phone handsets.
Desktop Support Technician
ADHT Solutions
Huntingdon Valley, PA
09.2016 - 06.2017
- Performed equipment recycling and inventory management.
- Performed installation of pole-mounted and wall-mounted cameras.
- Provided troubleshooting support for surveillance systems and cameras.
IT Technician
Managed Services IT
Southampton, PA
06.2016 - 09.2016
- Provided Tier 1 support to non-technical users, walked individuals through basic troubleshooting tasks.
- Took incoming service request calls and generated tickets for escalation or immediate remediation.
- Traveled to on-site customer locations for troubleshooting & desktop support.
Technology Intern
Eastern Center For Arts & Technology
Willow Grove, PA
06.2015 - 06.2016
- Provided desk side and phone support to teachers and facility.
- Organized and documented server & storage room equipment.
- Learned to administrate Cisco hardware using CLI. Assisted with network equipment installation.
Education
Certificate of Completion - Computer Networking Administration
Eastern Center For Arts And Technology
06.2015
High School Diploma -
Lower Moreland High School
06.2015
Associate of Science - Information Technology
Montgomery County Community College
Blue Bell, PASkills
- Account Management and Customer Relations
- Project Management
- Project Proposals and Procurement
- Auditing and reporting
- Site Surveys
- Bilingual, fluent in Russian & English
- Windows XP - 11 & Mac OS
- Apple IOS & Android
- Windows Server 2003 - 2022
- Microsoft Azure (Entra)
- Endpoint Manager (Intune)
- ConnestWise Manage PSA
- RMMs (Kaseya, ConnectWise Control, Continuum)
- BrightGauge (Dashboard and Reporting)
- RapidFire Network Detective
- LifeCycle Insights, Propel my MSP, Warranty Master
- VMware vSphere & Microsoft HyperV
- Cisco Switches and Firewalls
- SonicWall Firewalls
Timeline
Technical Account Manager
CTN Solutions, Inc.
10.2022 - Current
Technical Consultant
CTN Solutions, Inc.
05.2022 - 10.2022
Level 2 Helpdesk Technician
TEKsystems
12.2021 - 03.2022
IT Consultant (Proactive Services Team)
IT Solutions, Inc.
05.2019 - 12.2021
IT Consultant (Fast Response Team)
IT Solutions, Inc.
09.2018 - 06.2019
IT Consultant (ITS Onsite Team)
IT Solutions, Inc.
09.2017 - 06.2019
Desktop Support Technician
ADHT Solutions
09.2016 - 06.2017
IT Technician
Managed Services IT
06.2016 - 09.2016
Technology Intern
Eastern Center For Arts & Technology
06.2015 - 06.2016
Certificate of Completion - Computer Networking Administration
Eastern Center For Arts And Technology
High School Diploma -
Lower Moreland High School
Associate of Science - Information Technology
Montgomery County Community College
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