Jira Service Desk
UMAIR KHAN
Security Manager
Pinole,CA
Summary
Dynamic and decisive leader with 9 years proven experience. Excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with Chan Zuckerberg Initiative.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Experience Account Manager
Allied Universal Security Services
Redwood City, CA
06.2020 - Current
- Oversaw new business development and customer servicing.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Introduced new processes to improve account and tracking for better data analysis.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Identified Physical Security team KPI's
- Improved Clients SLA's
Operations Manager
Allied Universal Security Services
Burlingame, CA
06.2020 - 08.2020
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Spearheaded department training for appraisals of new components.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Partnered with vendors and suppliers to effectively manage and budget.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Operations Manager
First Security Guard Services
01.2020 - 06.2020
- Demonstrated working knowledge of Workplace Incident Management, Emergency Response, Crisis Management, and Business Continuity
- Perform regular performance reviews as well as provide input to matrixed direct report performance reviews
- Work with the Branch Manager to assist in developing business for the office
- Demonstrated working knowledge of Workplace Incident Management
- Work with Global Security Manager in defining the overall security response strategy for PayPal
- Scheduling and Payroll for 4500 hours/week
- Work with Security Site Managers to improve security policies, standards and practices and build a safe and secure environment for our employees and guests
Account Manager
First Security Guard Services
07.2017 - 01.2020
- Manage a team of 16 Security Officers and 5 Accounts
- Complete bi-weekly Payroll timesheet verification
- Coordinate with upper management to ensure all goals are being met as efficiently as possible
- Work with Microsoft, Excel and Workforce platform applications
- Train Security officers on new policy and procedures.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Liaised between account holders and various departments.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Automotive Fleet Maintenance Manager
HERTZ CAR RENTAL CORPORATION
South San Francisco, CA
01.2017 - 08.2017
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Organized ongoing maintenance schedules to boost system performance.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Contributed to development, implementation and execution of maintenance programs.
Automotive Mechanic
HERTZ CAR RENTAL CORPORATION
South San Francisco, CA
06.2016 - 01.2017
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Completed computer-assigned vehicle alignments.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Managed inventory through computerized inventory control system.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
- Followed established safety procedures and techniques when working under lifted vehicles.
Security Site Supervisor
Universal Protection Services
San Francisco, CA
07.2011 - 02.2016
- Responsible for on site management of security threats and assessment
- Creating accurate and detailed reports of sites daily activities
- Checking in and communicating with local vendors
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Developed improved training methods with focus on public safety and officer awareness.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Recorded incident reports with detailed accounts of occurrences.
Education
Associate of Arts - Criminal Justice
Skyline Community College
San Bruno, CA 06.2007 - 07.2011
High School Diploma -
George Washington High School
San Francisco, CA 06.2007 - 06.2007
Skills
Great experience in working with different types of Security Access Control Programs ie Lenel 1320, Lenel S2, C-Cure
Order management
Customer rapport
Relationship building and management
Systems and software programs
Business Development
Team Training
Staff Management
Coordinating documents
Database Management
Prioritizing workflows
Operations
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Supervised team of 125 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Built a strong relationship with various CZI teams to ensure day to day operations are successful.
- Worked closely with CZI Operations Program Manager to become a Lenel S2 ACS full system setup user.
Software
Lenel S2
Google Workspace - G Suite
Timeline
Experience Account Manager
Allied Universal Security Services
06.2020 - Current
Operations Manager
Allied Universal Security Services
06.2020 - 08.2020
Operations Manager
First Security Guard Services
01.2020 - 06.2020
Account Manager
First Security Guard Services
07.2017 - 01.2020
Automotive Fleet Maintenance Manager
HERTZ CAR RENTAL CORPORATION
01.2017 - 08.2017
Automotive Mechanic
HERTZ CAR RENTAL CORPORATION
06.2016 - 01.2017
Security Site Supervisor
Universal Protection Services
07.2011 - 02.2016
Associate of Arts - Criminal Justice
Skyline Community College
06.2007 - 07.2011
High School Diploma -
George Washington High School
06.2007 - 06.2007