Mayson Galster
Cincinnati,OH
Summary
Personable Team Coordinator with outstanding time management and schedule coordination proficiencies. Adept at helping contract managers with development of operating procedures and ensuring each team member's completion of delegated tasks. Organized, welcoming and reliable. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Order Entry Clerk
Metalphoto of Cincinnati
09.2023 - Current
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Processed cash payments and credit and debit card transactions.
- Communicated with customers to answer questions and perform account maintenance.
- Kept detailed records of all transactions, ensuring accurate documentation for future reference or audits if needed.
- Enhanced customer satisfaction with accurate and timely order processing.
- Focused on continuous improvement in personal performance metrics such as speed, accuracy, and error rate.
Airport Operations Agent
Trego Dugan
06.2021 - 08.2023
- Used multiple different airlines' software to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
- Contributed to emergency preparedness initiatives by participating in drills and staying informed about best practices for crisis response scenarios.
- Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
- Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures.
- Ensured compliance with federal aviation regulations through diligent adherence to guidelines governing all aspects of airport management.
- Maintained accurate records of flight details, ensuring prompt updates were communicated to relevant parties.
- Liaised with air traffic control for coordinating take-offs, landings, gate assignments, and other essential activities vital for smooth airport functioning.
- Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
- Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
Team Coordinator
TJX Companies
06.2020 - 05.2021
- I manage inventory coming in, merchandize on the sales floor, delegate tasks, and perform customer service
- I also have been made a heading team member of our loss prevention program
- Collaborated with management team to meet organizational and departmental goals
- Communicated assigned responsibilities to each group member to delegate tasks
- Met with team prior to each shift to deliver updates on scheduling and production and answer questions from employees
- Delivered high-quality service by responding quickly to client issues and addressing custumor and empoyee concerns successfully.
Waitress/Hostess/Cashier
Bluebird Bakery
08.2017 - 12.2020
Receptionist/Cashier
Neusole Glassworks
04.2015 - 08.2017
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Sorted incoming mail and directed to correct personnel each day
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Entered data in Excel software to keep records of Liability information Documents.
- Managed more than 50 incoming calls per day.
Education
Associate - English: Literature and Cultural Studies
University of Cincinnati-Main
Cincinnati, OH05.2020
Skills
- Customer service expertise
- Accurate data entry
- Deadline-oriented
- Upselling expertise
- Order tracking
- Deadline Management
- Teamwork and Collaboration
- Attention to Detail
Training
- Team Supervision
- Health assessments
Timeline
Order Entry Clerk
Metalphoto of Cincinnati
09.2023 - Current
Airport Operations Agent
Trego Dugan
06.2021 - 08.2023
Team Coordinator
TJX Companies
06.2020 - 05.2021
Waitress/Hostess/Cashier
Bluebird Bakery
08.2017 - 12.2020
Receptionist/Cashier
Neusole Glassworks
04.2015 - 08.2017
Associate - English: Literature and Cultural Studies
University of Cincinnati-Main