Hi, I’m
Tiffany Peterson
Tacoma,WA
Summary
Developed essential administrative and customer service skills in fast-paced office environment, excelling in communication and problem-solving. Demonstrates strong capabilities in managing client relations, streamlining processes, and utilizing technology for efficient operations. Looking to transition into new field where these transferable skills can drive success and innovation.
Overview
8
years of professional experience
Work History
Family Rooted Family Assistance
Program Manager
05.2022 - Current
Job overview
- Interview and assist with the hiring process
- Conduct background checks and gather needed documents in the hiring process
- Assist with training new hires
- Assign referrals to visit supervisors
- Update excel spreadsheets with new and updated referrals, updated documents when expired to keep the visit supervisors in compliance with the contracts
- Update calendar reminders of expired documents and send out reminders when needed
- Schedule visits for a room for the visit supervisor for the day when needed
- Assist social workers by phone or email with finding a visit supervisor for cases when presented with a new case/referral
- Problem solve/come to a resolution when visit supervisors need assistance with a case, and with social workers
- Submit, review, and approve reports
- Remote and in the field
Guardian Water and Power
Service Administrator
11.2021 - 05.2022
Job overview
- Schedule appointments for companies to have service technician come out to their establishments for water maintenance
- Correspond with the technicians if there was an issue on site
- Gather all necessary information after a job is done to create an invoice
- Assist with what type of equipment the technician would need on site for a particular job that day
- Remote
Greystar Property Management
Leasing Professional
01.2020 - 11.2021
Job overview
- Schedule 10-20 appointments with prospects on searching for a home
- Maintain relationships with the residents and staff on site
- Resolve situations for past, current, and future residents
- Create, monitor, and maintain daily communications with co-workers, management, both current and potential residents through various channels
- Keep files organized with all of the documentation that is needed upon move in and out of the home
- Compare statistical numbers with other properties weekly
- Post updated prices and availability daily on listings that are available and coming available for move-in
- Remote and in the office
Alpine Visitations
Visit Supervisor
03.2017 - 01.2020
Job overview
- Provide supervised and monitored services to families involved with the Division of Children and Family Services
- Transporting children to and from the visits
- Maintain firm boundaries with the families to ensure all visits are safe and successful
- Report problems and concerns to the social worker once a situation arises
- Conflict resolution and de-escalation strategies utilized with both children and adults
- Managed difficult situations during visits calmly, exercising sound judgment when faced with potential conflicts or crises.
- Coordinated schedules with multiple parties involved in visits, ensuring seamless arrangements for all participants.
- Streamlined reporting processes for improved efficiency in documenting visit outcomes.
Sephora
Operations Manager
08.2016 - 05.2017
Job overview
- Oversee operations efficiencies by developing organizational filing systems for invoices, customers orders, and contract records
- Trained, mentored and supported high-performing team, provide regular performance review, feedback and coaching in deficient areas
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution
- Assessed upcoming projects to forecast projected resource requirements
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments
Education
Spanaway Lake High School, Spanaway, WA
High School Diploma
06.2005
Skills
- Data analysis and reporting
- Adaptive team player
- Clerical support
- Customer relations
- Problem solving
- Organizational strengths
- Strategic planning
- Onboarding and orientation
- Microsoft office
- Meeting deadlines
- Troubleshooting
- Telephone etiquette
- Multitasking Abilities
- Self motivation
- Effective communication
- Human resources support
ACTIVITIES
Community Dance team Dash Center 2006-2019 Served with the March of Dimes 2003 City of Spanaway Community activities participant 2000-2005
Timeline
Program Manager
Family Rooted Family Assistance
05.2022 - Current
Service Administrator
Guardian Water and Power
11.2021 - 05.2022
Leasing Professional
Greystar Property Management
01.2020 - 11.2021
Visit Supervisor
Alpine Visitations
03.2017 - 01.2020
Operations Manager
Sephora
08.2016 - 05.2017
Spanaway Lake High School
High School Diploma
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