ALISON NOLASCO
Clinton,MD
Summary
PROFESSIONAL SUMMARY Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Lead Administrative Assistant /PT Technician
Active Physical Therapy
07.2022 - Current
- Coordinated patient scheduling, check-in, check-out, and payments, ensuring seamless experience and accurate financial records through Electronic Medical Record System.
- Reduced errors in documentation by implementing a thorough proofreading process for all correspondence.
- Registered and updated patient information and insurance details, ensuring compliance with client confidentiality regulations
- Successfully resolved complex customer complaints by providing optimal solutions and following up to ensure resolution
- Improved customer satisfaction ratings and recognized for exemplary conflict resolution skills.
- Generated reports and maintained patient information for reliable records, providing accurate and comprehensive data for analysis and decision-making
- Prepared treatment rooms following prescribed protocols, ensuring patient safety and cleanliness
- Educated patients on equipment use and exercise routines, empowering active participation in their care.
- Worked independently and in teams, prioritizing tasks and managing multiple projects for productivity and accuracy in a fast-paced environment.
- Handled 80-90 calls and 100-120 emails daily, showcasing strong multitasking, excellent communication, and a commitment to exceptional customer service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Administrative Coordinator
Westphalia Dental
03.2021 - 05.2022
- Prepared insurance claim forms, clarified benefits, and pricing for services, aiding patients in understanding dental insurance complexities.
- Streamlined paperwork by assisting patients with medical forms and documentation, ensuring accuracy and completeness.
- Scheduled appointments, managed doctors' calendars, and issued reminders, optimizing patient care and timeliness.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Maintained precise and current patient records, ensuring organization and easy access.
- Exhibited strong work ethic and meticulous attention to detail, completing tasks accurately and punctually.
- Ensured compliance with HIPAA guidelines, safeguarding patient privacy.
Supervisor/ Pharmacy Technician
Cvs Pharmacy
01.2020 - 02.2021
- Effectively led teams, employing robust leadership and problem-solving skills to streamline workflows
- Monitored operations closely, optimizing employee time management and bolstering productivity
- Addressed customer concerns adeptly, resolving issues and adapting policies to align with evolving demands
- Collaborated with staff to achieve set targets, fostering a culture of achievement
- Enhanced team efficacy through the creation of comprehensive customer service training materials and conducting tailored sessions
- Conducted performance evaluations, offering targeted coaching to rectify inefficiencies
- Leveraged Microsoft Excel to craft an efficient inventory tracking system
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed a team of pharmacy technicians, fostering a collaborative work environment that prioritized patient safety.
Skills
- Insurance Eligibility/ Verification
- HIPAA Compliance
- Appointment Management
- Microsoft Excel proficiency
- Training
- Time Management
- Problem-solving
- Scheduling
- EMR Systems
- Medical Terminology
- Patient Care and Physical Therapy
- Meeting Planning
- Database entry
- Supervising staff
- Spreadsheet Management
- Payroll Administration
Accomplishments
- Initiated career as a Front Desk Receptionist at Active Physical Therapy, showcasing exceptional organizational and customer service skills.
- Promoted to Lead Administrative Assistant , taking on expanded responsibilities including managing front desk operations and staff training.
- Cross-trained as a Physical Therapy Technician , demonstrating versatility and a quick learning ability in patient care.
- Led training for new graduate technicians , contributing to their development and enhancing team capabilities.
- Honored with the “Employee of the Month” award for exceptional administrative contributions.
- Managed a dynamic team of 20 staff members, demonstrating strong leadership and supervisory capabilities.
Languages
Fluent: Spanish
Timeline
Lead Administrative Assistant /PT Technician
Active Physical Therapy
07.2022 - Current
Administrative Coordinator
Westphalia Dental
03.2021 - 05.2022
Supervisor/ Pharmacy Technician
Cvs Pharmacy
01.2020 - 02.2021