Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Brannon

Union,SC

Summary

Senior Branch Manager with over 15 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and in HR and Management.


Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.


Poised and professional Manager skilled at informing clients about banking products and services while recommending best options to meet needs. Self-motivated with knowledge in sales and branch management, loan management and general bank operations. Excellent interpersonal skills.


Self-directed Manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.


Innovative Branch Manager successfully building customer relationships in Retail and Finance industry. Strong multi-tasker and project coordinator delivers desired results due to unwavering focus and outstanding work ethic. In-depth knowledge of credit offerings and financial services.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Branch Manager

KinSmith Financial
Union, IN
11.2021 - Current
  • Assists supervisor to ensure that our team meets and/or exceeds company standards for productivity, compliance, and quality assurance
  • Conducts coaching side by sides to identify areas of improvements and/or strengths and provide training to new hires
  • Handle complex issues with confidence, expertise and timeliness
  • Provided positive dealer and customer relationships
  • Present a positive image to clients at all times
  • Immediate response to associates questions and inquiries
  • Assist in other duties as assigned
  • Utilize trusted relationships with residents by getting to know them on a personal level and making their comfort priority
  • Assessed expansion plans and presented costs to forecast trends and recommend changes.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Developed prospects for new loans though weekly cold calling.
  • Maintained friendly and professional customer interactions.
  • Protected company assets with strategic risk management approaches.
  • Make up to 200 collection calls per day
  • Enroll close to 10 loan accounts per day
  • Manage over 1500 accounts each month

Retail Manager

MCRR Investments LLC
Union, SC
03.2011 - 10.2021
  • Evaluate past revenue and expenses to create quarterly financial forecast reports, which helped predict major potential risk that saved upwards of $25,000 yearly per location
  • Increased bank reconciliation frequency from monthly to weekly, quickly discovering uncleared checks and contacting payer for resolve
  • Manage risk and develop strategies for best return, based on client risk profile
  • Develop positive relationships with clients by staying up-to-date on individual needs, market trends and contract negotiations to carefully answer questions
  • Maintained schedules of prospective properties and guided clients through each home’s features and value
  • Generate new business through targeted marketing strategies and client referrals; averaged [how much] in closes per year
  • Negotiated and managed sales contracts and answered all client questions
  • Instituted system to pull aging reports at more frequent intervals, quickly identifying and routinely tracking delinquent accounts, which reduced monthly outstanding debt by 15% annually
  • Handled petty cash in amounts up to $25,000 Annually
  • Conducted clients on risks, options, and potential returns
  • Collected rent and deposits from tenants via electronic system
  • Collected rent, security deposit and damage payments, ensuring all accompanying paperwork was completed
  • Negotiated reduced rate with maintenance company, saving 25% annually and decreasing average response time for tenant requests
  • Scheduled maintenance and renovation with minimal interruption to tenants
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Recruited, hired and trained 50 associates to develop productive team with excellent product knowledge.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Maintained customer satisfaction with quick and professional handling of product returns.

HR Manager

Max Cash Title Loans
Union, SC
03.2006 - 02.2011
  • Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes
  • Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations
  • Create weekly schedules based on predicted staffing needs, budget and employee requests
  • Arranged up to 45 employees during fast-paced shifts, delegating responsibilities to ensure customer satisfaction
  • Develop monthly and quarterly budget with updated ordering, staffing and marketing costs
  • Organize all operations, focusing on quality and consistency
  • Addressed customer service concerns, resolving issues and ensuring exceptional experiences
  • Conducted weekly meetings to communicate issues and weekly goals, answering and resolving employee questions or concerns
  • Mediate conflicts between employees
  • Document and quickly resolve all customer satisfaction issues
  • Complete paperwork and file reports quickly and efficiently
  • Answer customer inquiries and quickly resolve any issues
  • Create new programs to boost employee morale and customer satisfaction
  • Removed outdated financial management system by creating, revising and documenting accounting policies and procedures
  • Delivered comprehensive financial forecasts, incorporating historic and current business data
  • Form routine inventory audits and create purchase orders
  • Process expense reports, properly documenting and allocating expense items
  • Track, maintain, and update financial documents, including W-9 and 1099 forms
  • Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
  • Implemented performance review and motivational strategies to elevate HR team results.

Education

No Degree - MLO License

Mortgage Educators
South Carolina
01.2022

Some College (No Degree) - Business Administration And Management

Spartanburg Community College
Spartanburg, SC

High School Diploma -

Union High School
Union, SC
03.2003

Skills

  • Willing to Learn
  • Risk Assessment
  • Sound Judgment
  • Problem Anticipation and Resolution
  • Operational Reporting
  • Customer Service
  • Data Analysis
  • Quality Assurance
  • Decision Making
  • Team Building Leadership
  • Prioritizing and Planning
  • Relationship Building
  • Strategy Development
  • Sales Support
  • Critical Thinking
  • Goal Setting
  • HRIS and HRMS
  • Cash Flow Management
  • CRM Tracking
  • Microsoft Office
  • Real Estate Transactions
  • Loan Processing
  • Attention to Detail
  • Risk Assessment and Classification
  • Credit Approval and Denial
  • Loan Collateral Handling

Certification

Microsoft Certified

Timeline

Branch Manager

KinSmith Financial
11.2021 - Current

Retail Manager

MCRR Investments LLC
03.2011 - 10.2021

HR Manager

Max Cash Title Loans
03.2006 - 02.2011

No Degree - MLO License

Mortgage Educators

Some College (No Degree) - Business Administration And Management

Spartanburg Community College

High School Diploma -

Union High School

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William Brannon