Cumulative years professional experience
Jasmine Sims
Red Creek,NY
Summary
Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent communication and good judgment.
Overview
3
3
Work History
Hostess/Server Assistant
Turtle Cove Resort & Marina
Fair Haven , NY
07.2021 - 09.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Planned and executed dozens of guest parties by organizing menus, spaces and special requests.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by at least 10%.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Golf Cart Attendant
Sodus Bay Heights Golf Club
Sodus, NY
04.2019 - 08.2019
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Prepared 20+ golf carts each shift by stocking pencils, tees, scorecards and towels.
- Used Standard Duty Golf Pickers and Hand Push Golf Ball Picker to recover range balls.
- Shut down facility approx. 4 times per week by turning off lights, storing equipment and locking doors.
- Increased customer satisfaction by serving food, water and towels to golfers.
- Enhanced productivity of club by training several new co-workers on day-to-day operations.
- Cleaned golf carts and balls to reduce spread of germs and bacteria.
- Oversaw maintenance and operation of range, pro shop and cart equipment, maintaining safety, cleanliness and operational efficiency.
- Cleaned and maintained balls, clubs and course amenities.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Camp Counselor
Red Creek Central School District
Red Creek, NY
06.2018 - 08.2018
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Followed established emergency procedures to enable best possible resolution of incidents.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
- Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
- Resolved conflicts that arose between campers using conflict resolution skills as per training procedures.
- Managed and entertained over 20 children at once, aged 7-11
Education
High School Diploma -
Red Creek High School
Red Creek, NY06.2020
Skills
- Service-Oriented
- Flexible and Adaptable
- Warm and Welcoming
- Multitasking and Prioritization
- Active Listening and Communication
- Creative Problem Solving
- Guest Greeting and Seating
- Cleaning and Sanitizing
- Reservation Management
- Data Entry Novice
- Critical Thinking
- Excellent Communication
- Complaint resolution
- Creative problem solving
- 60 WPM
- Professional telephone demeanor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Hostess/Server Assistant
Turtle Cove Resort & Marina
07.2021 - 09.2021
Golf Cart Attendant
Sodus Bay Heights Golf Club
04.2019 - 08.2019
Camp Counselor
Red Creek Central School District
06.2018 - 08.2018
High School Diploma -
Red Creek High School
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