Karen Bourboun
Alamogordo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Patient Registration Interviewer
GCRMC
10.2021 - Current
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Imaged and scanned patient and registration documentation into electronic patient records.
Store Manager
Sherwin Williams Co
03.1993 - 07.2020
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
High School Diploma -
North Olmsted High School
North Olmsted, OH01.1982
Skills
- Patient Interviews
- Answer Telephones
- Teamwork and Collaboration
- Regulatory Documentation
- Order Purchasing
- Office Coordination
- Insurance Verification
Accomplishments
- Received the PRIDE-Respectful award 4th quarter 2022 at GCRMC.
- Received numerous awards at Sherwin Williams for longstanding commitment and Sales initiatives.
Timeline
Patient Registration Interviewer
GCRMC
10.2021 - Current
Store Manager
Sherwin Williams Co
03.1993 - 07.2020
High School Diploma -
North Olmsted High School
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