Byronnesha Bernard
Rosharon,TX
Summary
Dynamic professional with a proven track record in customer service and education, notably at Victoria Secret Call Center. Excelled in problem resolution and active listening, enhancing customer satisfaction and loyalty. Skilled in Microsoft Excel and fostering positive relationships, achieving significant improvements in customer engagement and team productivity. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Victoria Secret Call Center
08.2024 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Teacher
Kids R Kids Learning Academy
09.2022 - 08.2024
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Customer Service Representative
Kelsey Seybold Clinic
05.2021 - 09.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Teacher
The Goddard School For Early Childhood Development
06.2020 - 05.2021
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Sales Associate
Princess Beauty Supply
11.2017 - 11.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Marketing Management
Texas Southern University
Houston, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Complaint resolution
- Complaint Handling
- Call Center Operations
- Call Management
Timeline
Customer Service Representative
Victoria Secret Call Center
08.2024 - Current
Teacher
Kids R Kids Learning Academy
09.2022 - 08.2024
Customer Service Representative
Kelsey Seybold Clinic
05.2021 - 09.2022
Teacher
The Goddard School For Early Childhood Development
06.2020 - 05.2021
Sales Associate
Princess Beauty Supply
11.2017 - 11.2019
Bachelor of Science - Marketing Management
Texas Southern University
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