Jenny Miller
Pineville,NC
Summary
Experienced Senior Client Success Specialist with a proven track record of driving client satisfaction, retention, and revenue growth. Skilled in building strong relationships, aligning client needs with tailored solutions, and showcasing product value to foster multi-product adoption. A results-driven professional with expertise in client retention strategies, cross-functional collaboration, and delivering exceptional business outcomes.
Overview
12
12
years of professional experience
Work History
Senior Client Success Specialist, Enterprise
Indeed
03.2021 - Current
- Serve as the strategic lead for Enterprise Accounts, executing account plans and building pipelines to consistently exceed revenue retention targets - Finished Q4 2024 at Transformational - exceeding revenue retention target by 20%.
- Collaborate with Sales to deliver QBR presentations highlighting performance, ROI, strategic solutions, and product implementation, driving client satisfaction and long-term partnerships.
- Showcase product integration and synergy to clients, demonstrating how solutions work together to drive value and foster multi-product adoption.
- Conduct interactive product trainings and workshops to promote engagement, feature adoption, and optimization opportunities.
- Analyze campaign performance to identify trends, optimize budgets, and develop ROI-focused strategies using market data and Indeed tools.
- Partner with Sales to enhance customer success and exceed client goals through effective account planning and prioritization.
- Ensure client satisfaction by collaborating with operational teams to resolve service and technical issues efficiently.
- Liaise with Sales, Operations, and Management teams to develop tailored solutions that meet client needs and objectives.
Strategic Accounts and Product Management
CEP Compression
11.2017 - 02.2021
- Recognized for top performance through fast-track promotion on Strategic Accounts and selection for high-priority account initiatives.
- Doubled sales with largest strategic account (Amazon) within first 4 months.
- Accelerated sales revenue across all seven e-commerce accounts within first 6 months.
- Decreased reseller online sales violations on minimal advertise price by 87%.
- Spearheaded initiatives to enhance online product presentation to appeal to diverse consumer universe.
- Displaced market competitors through effective positioning within the reseller channel of marketplace providers and online direct sales through CEP.
- Forged successful strategic partnerships with agencies, vendors, and account contracts.
- Supported forecasting initiatives, launch plans, and delivery schedules via strategic communication and organization
- Worked collaboratively with marketing, sales, customer service, finance, and IT specialists to ensure effective and efficient communication and operations.
- Monitored performance metrics and prepared reports and forecasts in Excel.
Inside Sales Coordinator
CEP Compression
11.2015 - 11.2017
- Pioneered participation in expositions and trade show events to showcase products within sports industry to encourage brand awareness.
- Transformed account retention strategies to ensure 95% retention of existing accounts alongside increased sales of 20%.
- Optimized business processes and operations by collaborating with cross-functional teams to develop product and sales strategies.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Worked with sales managers to verify pricing discounts and customer details.
Account Manager
State Farm
05.2015 - 11.2015
- Joined start-up/scratch agent.
- Was POC for all health, lift, auto, and life insurance policies.
- Helped leverage sales strategies with word tracks and marketing emails.
- Made roughly 30 cold calls a day/based on leads
- Assisted Agent with building book of business via CRM management.
Management Assistant
Enterprise Rent-A-Car
03.2014 - 05.2015
- Promoted to "Best of the Best Program" after 5 months of training.
- Excelled at customer service, sales and marketing, finance, and operations.
- Set up and maintained physical and electronic filing system to sustain organizational efficiency.
- Utilized assertiveness and product knowledge to satisfy customers, alleviate issues, and promote conflict resolution.
- Promoted to Management Assistant after 8 months with company.
Management Trainee
Enterprise Rent-A-Car
01.2014 - 03.2014
- Tracked, recorded and reported customer satisfaction data for each shift.
- Met with customers to discuss options & upgrade for selection of products and services.
- Entrusted to serve as both the face of Enterprise to customers and partners and the behind-the-scenes operational expert.
- Mastered the knowledge and skills needed to eventually run the branch, cultivate new business, and develop team.
Gymnastics Coach
Salem Gymnastics Sports Center
04.2013 - 12.2013
Education
Bachelor of Science - Sports Management
Western Carolina University
Cullowhee, NC01.2013
Skills
- Account retention and development
- Sales lifecycle for B2B and B2C
- Brand Enhancement Strategy
- Product Management and Pricing
- MS Office Suite
- Relationship Building
- Revenue Forecasting
- Market Analysis
- Product Presentation
- Operational Excellence
Phone
cell, (336) 409-3193
Timeline
Senior Client Success Specialist, Enterprise
Indeed
03.2021 - Current
Strategic Accounts and Product Management
CEP Compression
11.2017 - 02.2021
Inside Sales Coordinator
CEP Compression
11.2015 - 11.2017
Account Manager
State Farm
05.2015 - 11.2015
Management Assistant
Enterprise Rent-A-Car
03.2014 - 05.2015
Management Trainee
Enterprise Rent-A-Car
01.2014 - 03.2014
Gymnastics Coach
Salem Gymnastics Sports Center
04.2013 - 12.2013
Bachelor of Science - Sports Management
Western Carolina University
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