Sebrenia L. Baker
Orlando,FL
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Orange County Administrator's Office
Orlando, FL
01.2023 - Current
- Streamline clerical operations by managing visitor interactions, directing telephone inquiries, coordinating conference room bookings, and ensuring efficient call routing to appropriate departments, improving overall departmental responsiveness
- Deliver exemplary service by providing accurate information and interpreting County policies and procedures for employees and customers, fostering trust and understanding
- Act as a key representative for the County Administrator by screening and prioritizing communications from elected officials, government agencies, community organizations, and the public, ensuring prompt and effective responses
- Built collaborative relations with County staff to source critical research and information aimed at enhancing the accuracy and timeliness of administrative decisions
- Accelerated financial processing by compiling detailed reports, securing necessary approvals, and submitting documentation to Finance in a timely manner
- Optimized mail management systems by reviewing and distributing incoming correspondence to appropriate sections, reducing processing delays
- Contributed to cross-functional projects by supporting the Mayor's staff on various initiatives, driving team success and meeting organizational objectives
- Increased operational efficiency by proactively taking on additional responsibilities and adapting to emerging departmental needs
Administrative Assistant
Family Services Citizens Commission for Children
Orlando, FL
01.2022 - 01.2023
- Delivered comprehensive administrative support to the divisional manager, enhancing operational efficiency through effective research, compilation, and analysis of complex administrative tasks, reports, and presentations
- Improved document workflows by developing and finalizing essential forms, logs, reports, and memos, ensuring timely approval and seamless execution of divisional operations
- Established an organized public inquiry tracking system, improving response times and ensuring accurate record-keeping of citizen feedback and concerns
- Spearheaded planning and execution of complex administrative tasks, including research and report writing, resulting in well-informed decisions and streamlined project workflows
- Coordinated meetings, conferences, and agendas, ensuring preparation of all necessary materials for seamless events
- Improved communication channels by composing and editing high-quality correspondence on behalf of the CCC director and manager, ensuring clarity and professionalism
- Resolved citizen and stakeholder inquiries with a 95% satisfaction rate, demonstrating strong problem-solving skills
- Optimized scheduling processes, maintaining accurate weekly and monthly calendars, and prioritizing critical tasks to maximize leadership time efficiency
- Accelerated reimbursement processes by accurately reviewing travel itineraries and mileage reports for timely submissions
- Enhanced meeting efficiency by transcribing and dictating for Advisory Board and Citizen Review Panel meetings, producing accurate and actionable minutes
Administrative Specialist - West Orange Maintenance Unit
Orange County Public Works-Roads and Drainage
Orlando, FL
01.2019 - 01.2022
- Produced and refined correspondence, memos, forms, spreadsheets, and official documents, contributing to improved communication and record-keeping
- Delivered clear and actionable guidance on County policies and procedures to employees and the public, fostering trust and compliance
- Conducted in-depth research and generated comprehensive weekly and monthly reports, aiding in informed decision-making and performance tracking
- Enhanced accuracy and efficiency in payroll operations by coordinating with division staff and leveraging Kronos systems, ensuring timely and error-free employee compensation
- Coordinated and maintained calendars, appointments, court appearances, and agendas for professional staff, ensuring smooth daily operations and optimized resource allocation
- Addressed and resolved public complaints and issues effectively, enhancing community relations and service quality
- Played an active role in emergency activity responses, demonstrating adaptability and commitment to public safety
Cost Control Specialist
Greater Orlando Aviation Authority (GOAA)
Orlando, FL
01.2016 - 01.2019
- Streamlined payroll operations, ensuring accurate biweekly payroll processing and timecard approvals through meticulous audits, adjustments, and corrections
- Optimized procurement efficiency by creating requisitions and processing invoices for goods and services, enhancing vendor relationship management
- Developed and implemented a draft office budget for 17 units in the GOAA Maintenance Department, aligning resources with strategic priorities
- Improved contract oversight by reviewing, monitoring, and managing an extensive caseload of agreements and associated office expenses
- Processed in contractor invoices annually, ensuring timely and accurate payments aligned with cost center funding allocations
- Negotiated and executed 17 contracts, resulting in updated renewal terms, streamlined agreement documentation, and accurate financial allocation using Excel-driven formulas
- Enhanced fiscal management by assisting supervisors and managers in fund distribution, ensuring compliance with Fiscal Year Budget guidelines
- Revolutionized administrative efficiency by establishing comprehensive filing systems and researching operational data for executive presentations, public speeches, and press materials
- Ensured compliance with records retention policies, safeguarding organizational integrity and accessibility of critical information
- Facilitated procurement improvements by assisting in purchase order development, contract amendments, and expenditure transfers across multiple fund codes
- Enhanced fiscal accountability through meticulous review of procurement card transactions using the Works system, reducing discrepancies and ensuring policy adherence
Administrative Assistant
Greater Orlando Aviation Authority (GOAA)
Orlando, FL
01.2014 - 01.2016
- Delivered high-impact reports, presentations, and meeting materials through meticulous research, data analysis, and comprehensive compilation
- Streamlined decision-making processes for directors
- Oversaw departmental supply purchases, validating procurement against master lists to maintain budget compliance and resource efficiency
- Conducted thorough research and analysis, delivering actionable insights for use in official speeches, press releases, and strategic decisions
- Authored, proofread, and finalized critical division correspondence, documents, and reports, ensuring accuracy and professionalism for director-level approval
- Established and optimized filing systems to provide easy access to research materials and operational information for executive use
- Managed pre-bid meetings and agendas, ensuring well-prepared staff reports, timely reservations, and seamless logistics for stakeholders
- Enabled efficient operations by serving as the trusted administrative assistant to the Maintenance Director and Assistant Director, safeguarding sensitive information and maintaining seamless communication channels
- Spearheaded employee engagement activities, including coordinating celebrations for birthdays, retirements, and promotions, fostering a positive workplace culture
- Delivered timely notarization of documents, supporting departmental needs as a Florida state-certified Notary Public
- Organized travel logistics, including itineraries, expenditure tracking, and reimbursement processing, ensuring hassle-free travel for employees
Financial Aid Administrator
Florida Technical College
Orlando, FL
01.2012 - 01.2013
- Delivered clear and concise tuition cost estimates and effectively communicated Department of Education financial aid policies, resulting in improved student understanding and decision-making
- Implemented precise data entry processes for tracking, ensuring error-free records that supported seamless reporting and auditing
- Designed financial aid packages tailored to student needs, ensuring 100% coverage of tuition costs while maximizing compliance and satisfaction
- Produced critical financial aid correspondence, reducing response times and increasing student engagement by 20%
Financial Aid Assistant
Kaplan University
07.2010 - 11.2011
Financial Aid Administrator
Southern Tech., Keiser Univ, FMU
01.2009 - 01.2022
Personnel Technician III HR
Department of Juvenile Justice
01.2000 - 01.2022
Personnel Technician II HR
Dept. of Legal Affairs, off. of the Attorney General
01.1998 - 01.2000
Personnel Technician I HR
Dept. Mgmt. Svcs., Dept. Health, Dept. Children & Families
01.1998 - 12.1998
Timeline
Administrative Assistant
Orange County Administrator's Office
01.2023 - Current
Administrative Assistant
Family Services Citizens Commission for Children
01.2022 - 01.2023
Administrative Specialist - West Orange Maintenance Unit
Orange County Public Works-Roads and Drainage
01.2019 - 01.2022
Cost Control Specialist
Greater Orlando Aviation Authority (GOAA)
01.2016 - 01.2019
Administrative Assistant
Greater Orlando Aviation Authority (GOAA)
01.2014 - 01.2016
Financial Aid Administrator
Florida Technical College
01.2012 - 01.2013
Financial Aid Assistant
Kaplan University
07.2010 - 11.2011
Financial Aid Administrator
Southern Tech., Keiser Univ, FMU
01.2009 - 01.2022
Personnel Technician III HR
Department of Juvenile Justice
01.2000 - 01.2022
Personnel Technician II HR
Dept. of Legal Affairs, off. of the Attorney General
01.1998 - 01.2000
Personnel Technician I HR
Dept. Mgmt. Svcs., Dept. Health, Dept. Children & Families
01.1998 - 12.1998
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