Hi, I’m
Dana Lambert
Customer Service
Kentwood,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Every job since 16 years old involved interacting with the public in some aspect, video clerk, waitress, bartender, secretary, and Walmart cashier. Worked in a hospital doing intake and at a doctors office as a medical clerk/ medical assistant. Also worked in a Call Center in my early 20's for over 2 years. Love helping people. A fast learner and welcome constructive criticism if it helps me be a better employee and person.
Overview
7
years of professional experience
Work History
Reviere's Appliance Repair
Self Employed
01.2018 - 11.2021
Job overview
- Scheduled appointments for Repair Technician
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Actively listened to customers, handled concerns quickly and took necessary steps to make sure client was happy.
- Used Microsoft Word and other software tools to create documents, invoices, and other communications.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Hoppin' Harley's Travel CenterTickfaw, LA
Manager
03.2008 - 11.2010
Job overview
- Opened the store and was knowledgeable of the computer systems, inventory, gas pumps, etc
- Maintained professional, organized and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Available day or night to return to store when needed
- Applied customer feedback to develop process improvements and support long-term business needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Delta Technical College
Medical Office Assistant/Specialist
1
Skills
- Ul>
- Written Communication
- P > Good Telephone Etiquette
- P > MS Office
- P > Clerical Support
- P > Critical Thinking
- P > Attention to Detail
- P > Flexible and Adaptable
- P > Multitasking Abilities
- P > Problem-Solving
- P > Interpersonal Communication
- P > Creative problem solving
- P > Written and oral communication
- P > Professional telephone demeanor
Timeline
Self Employed
Reviere's Appliance Repair
01.2018 - 11.2021
Manager
Hoppin' Harley's Travel Center
03.2008 - 11.2010
Delta Technical College
Medical Office Assistant/Specialist
1
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