Microsoft
Brittany Holland
New Albany,MS
Summary
Great Customer Service, Management, targets by 20%. Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Sells the brand and promotes the products while adapting to new industry trends and changing customer desires.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Brand Ambassador/Sales Associate
Aspire Energy
Tupelo, MS
08.2021 - 05.2022
- As the brand ambassador I promote and sell products of services
- These products include a healthyenergy drink
- I also maintain a clean and safe work environment
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Designed, filled and arranged eye-catching product floorsets to increase sales.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
- Collaborated with local field sales to promote brand awareness and sales results.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Executed brand activations to standards and with professionalism.
Market Coordinator
Waitr Inc
New Albany, MS
06.2021 - 01.2022
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Developed insights on marketing campaigns to assess performance against goals.
- Continually maintained and improved company's reputation and positive image in markets served.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Met deadlines, exceeding expectations and effectively rolling out [Type] campaign.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Directed marketing projects through conceptual planning, schedule management and final implementation.
- Recruited and hired experienced contractors to complete projects on time and within budget requirements.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Drove marketing efforts by orchestrating 30% and Blitz advertising campaigns.
- Generated 30% in sales through effective networking and marketing strategies to grow new business and increase productivity.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
General Manager
Sure Stay by Best Western
Tupelo, MS
06.2019 - 09.2020
- As the general manager I am responsible for all aspects of operations at the hotel,staff management andguests
- I am the ambassador for the brand and my hotel's am also responsible for scheduling, problemsolving, ordering and processing invoices.
Guest Service Representative Supervisor
Best Western | Fusion Hospitality
New Albany, MS
01.2018 - 06.2019
- I am attentive to the guest in a timely and professional manner
- I also make sure I show great hospitality so the guest will have a wonderful experience while staying at our property
- As a supervisor it is my job to make sure my fellow staff are up to par with all the company policies and procedures
- I am also responsible for keeping a clean and safe work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Onboarded new temps by entering employee information into systems.
- Conducted research, gathered information from multiple sources and presented results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Night Auditor
Best Western | Fusion Hospitality
New Albany, MS
07.2017 - 01.2018
- Run the company nightly audit and keep a clean and safe work environment
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Entered and updated sensitive customer information during check-ins and room changes.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Reported financial data and updated financial records in ledgers and journals.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Kept accounts in balance and ran daily reports to verify totals.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Cook/Prep
Oxford Treatment Center
Etta, MS
09.2015 - 07.2017
- Cook and prep meals in a timely manner and keep a clean and safe work environment
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Tasted, smelled and pierced food with fork to verify sufficient cooking.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Ordered and received products and supplies to stock kitchen areas.
- Inspected appliances, commercial fryers and ovens to verify proper working order.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Transitioned between breakfast and lunch service.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Interacted with guests to obtain feedback on product quality and service levels.
Food Specialist Supervisor
Baptist Memorial Hospital Oxford
Oxford, MS
05.2014 - 09.2015
- Job responsibilities include:
- Supervising catering associates
- Keeping up with patients diets
- Keeping up with patient flow
- Running daily reports
- Keeping a clean and safe work environment
- Accomplishments
- I have learned how to communicate with others I have leaned a great deal of computer and printer/faxmachine functions
- And I have learned how to be professional as well as work in a professional environment
- Participated in team-building activities to enhance working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitored company inventory to keep stock levels and databases updated.
- Carried out day-to-day duties accurately and efficiently.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Food Specialist Shift Leader
Baptist Memorial Hospital Oxford
Oxford, MS
09.2012 - 05.2014
- I am responsible for supporting the efforts of the marketing team to carryout marketing campaigns
- My duties include researching market trends and compiling reports aboutconsumer needs, creating marketing campaign content like graphics, blog posts or social media postsand assisting in executing marketing events for my corporation., As a catering associate i deliver trays to patients and made sure the patient's food was in accordancewith his/her diet
- I also prep my utilities needed for each meal a day and kept a clean and safe workenvironment
- Accomplishments
- I had a great impact at this job after a year of being a catering associate I was promoted to supervisorwhich included a bit more responsibilities.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained inventory of food supplies and ingredients by conducting regular stocktakes, ordering low-stock items and frequently updating inventory lists.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Production Machine Operator
Caterpillar
Oxford , MS
12.2010 - 06.2011
- I operated a machine and kept up with my production, and kept a clean and safe work environment
- Skills Used
- Machine operating skills
- Helped with change-overs and set up to assist with job preparation and production functions.
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Manually set up machinery, lathes and grinders.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Identified and corrected issues or inconsistencies found in batch samples.
- Followed instructions and directions on batch tickets for accurate results.
- Operated machining equipment safely with team of operators.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Documented production activity in logs and job tickets.
- Maintained quality of product by checking labels, packaging and other factors.
- Collected batch samples of product for quality control.
- Completed parts lubrication and other minor maintenance tasks to keep equipment running.
- Monitored machine operation for compliance with policies, procedures and processes.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Maintained equipment performance by lubricating and cleaning components.
- Complied with company and OSHA safety rules and regulations.
- Set up and operated various machine tools and jigs to produce precision parts.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Kept detailed production records and identified hold-ups.
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Technician skills, Materials Management Technician
Baptist Memorial Hospital Union County
New Albany, MS
05.2010 - 12.2010
- Responsibilities included:
- Taking inventory
- Delivering hospital needs to stock room
- Organizing inventory
- Keeping safe and clean work environment
- Accomplishments
- My accomplishment at this job was getting to understand how a hospital is ran and how the receive allthe supplies needed to run smoothly daily
- It was a great experience and working this internship overthe summer is what lead me into the healthcare field.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Performed daily floor walks and supervised receive docks to investigate and resolve material issues.
- Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
- Managed stockroom service desk and offsite warehouse, documenting and researching inaccuracies to determine best corrective actions.
- Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
Education
Bachelor's degree - Criminal Justice
Strayer University
Associates - Liberal Arts
Norhwest Mississippi Community College
01.2014 - 01.2016
Skills
Skills UsedComputer skillsCatering skillsManagement skillsCommunication skillsTime management skillsU can supervise and delegateGood decision making skillsGood costumer service skillsFood Specialist llOrganization skillsMachine OperatorCaterpillar - Oxford, MSInventory skillsShipping/ receiving skillsSkillsGreat communication skills (7 years)Verbal communication skills (7 years)Safety management skills (6 years)Management and supervisor skills (3 years)Computer skills Microsoft office excell spreed sheet skills (10 years)Costumer service skills (7 years)Culinary (10 years)Guest Service (7 years)Hostess (10 years)Front Desk (4 years)Customer Service (5 years)Meal Preparation (5 years)Materials Management (5 years)Night Audit (4 years)Supply Chain (4 years)Catering (10 years)Kitchen Management Experience (8 years)Auditing (4 years)Microsoft Outlook (10 years)Sourcing (4 years)Forecasting (4 years)Purchasing (4 years)Hotel Experience (4 years)Financial Statement Preparation (4 years)Hospitality (10 years)Inventory Control (7 years)General Ledger Accounting (4 years)Financial Report Writing (4 years)Profit & Loss (4 years)Pricing (4 years)Budgeting (7 years)Account Reconciliation (4 years)ERP Systems (10 years)Payroll (4 years)Merchandising (4 years)Financial Analysis (4 years)Accounts Receivable (4 years)Bank Reconciliation (4 years)Journal Entries (10 years)Accounts Payable (4 years)Microsoft Dynamics GP (10 years)GAAPOffice Management (10 years)Event Planning (10 years)Bookkeeping (3 years)QuickBooks (3 years)Sales (10 years)Analysis skills (10 years)Marketing (5 years)Medical billingSocial media management (10 years)Microsoft Powerpoint (10 years)Time management (10 years)Human resources (10 years)Leadership (10 years)Financial services (6 years)Restaurant experience (10 years)Digital marketing (10 years)Microsoft Word (10 years)Outside sales (6 years)Project management (5 years)Logistics (10 years)Microsoft Excel (10 years)English (10 years)Google Suite (10 years)Senior care (5 years)Typing (10 years)Tax Experience (5 years)
Organization
Attention to Detail
Critical Thinking
Training and Development
Dependable and Responsible
Teambuilding
Interpersonal Communication
Good Telephone Etiquette
Maintenance and Repair
Google Workspace
G-Suite
Written Communication
Analytical and Critical Thinking
Teamwork and Collaboration
Problem-Solving
Flexible and Adaptable
Active Listening
Microsoft applications proficiency
Cash register operation
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Awards, Employee of the MonthJuly 2018I was recognized for having great reviews online
Software
Timeline
Brand Ambassador/Sales Associate
Aspire Energy
08.2021 - 05.2022
Market Coordinator
Waitr Inc
06.2021 - 01.2022
General Manager
Sure Stay by Best Western
06.2019 - 09.2020
Guest Service Representative Supervisor
Best Western | Fusion Hospitality
01.2018 - 06.2019
Night Auditor
Best Western | Fusion Hospitality
07.2017 - 01.2018
Cook/Prep
Oxford Treatment Center
09.2015 - 07.2017
Food Specialist Supervisor
Baptist Memorial Hospital Oxford
05.2014 - 09.2015
Associates - Liberal Arts
Norhwest Mississippi Community College
01.2014 - 01.2016
Food Specialist Shift Leader
Baptist Memorial Hospital Oxford
09.2012 - 05.2014
Production Machine Operator
Caterpillar
12.2010 - 06.2011
Technician skills, Materials Management Technician
Baptist Memorial Hospital Union County
05.2010 - 12.2010
Bachelor's degree - Criminal Justice
Strayer University