Rabia Ali
New Britain,CT
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
19
19
years of professional experience
Work History
Revenue Coordinator
LAZ Accounting and Finance
Hartford, CT
09.2024 - Current
- Identified trends in chargebacks through data analysis and reporting.
- Developed strategies for reducing chargeback costs while maintaining a high level of customer satisfaction.
- Documented all activities associated with resolving disputes according to established guidelines.
- Analyzed customer accounts to identify and resolve disputes.
- Analyzed customer chargeback disputes and credit card transactions to identify fraudulent activity.
- Provided guidance on best practices related to chargeback processing procedures.
Flight Attendant
Endeavor Airlines
Queens, NY
03.2024 - Current
- Verified boarding passes and passports for all passengers.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Assisted passengers during deplaning process by providing directions or other information as requested.
Intern
LAZ Accounting and Finance
Hartford, CT
06.2023 - 08.2024
- Reconciled chargebacks through collaboration with merchants.
- Assisted with special projects as assigned by management.
- Classified and summarized financial data to compile and enter in financial records
- Assisted with month end closing activities related to bank reconciliation process.
- Completed day-to-day duties accurately and efficiently.
Patient Administrative Associate
Hartford Hospital
Hartford, CT
12.2023 - 03.2024
- Answered incoming calls from patients, responding to inquiries and directing them to the appropriate department or personnel.
- Processed new patient registrations, verifying insurance coverage and collecting required documents.
- Assisted with special projects as requested by management team.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Collaborated with clinical and administrative staff to meet patient needs.
- Scheduled appointments for patients with physicians or other medical staff members.
- Prioritized and organized tasks to efficiently accomplish service goals.
EKG Technician
Hartford Hospital
Hartford, CT
01.2023 - 12.2023
- Maintained accurate records of patient data, test results, and other relevant information.
- Assisted physicians in interpreting EKG results.
- Calibrated equipment regularly to ensure accuracy of test results.
- Worked closely with nurses to provide assistance during emergency situations involving heart problems.
- Checked the condition of electrodes before each use to confirm proper functioning.
- Monitored patients' blood pressure and heart rates before, during and after procedures.
Office Assistant
G. Q Fashions
Douglas, GA
05.2006 - 11.2012
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Completed Clerical task such as filing, copying, and distributing mail.
- Interacted with customer by phone, email or in person to provide information.
- Processed invoices and expenses using Excel.
Education
Associate of Science - Fashion Design
New York City College of Technology
Brooklyn, CT05-2026
Associate of Science - Accounting
Captial Community College
Hartford, CT05-2024
VITA Certified - Income Tax
Eastern Connecticut State University
Windham, CT02-2024
NHA Certified EKG Technician - Cardiovascular Technology
Capital Community College
Hartford, CT12-2023
High School Diploma -
Coffee County High School
Douglas, GA05-2006
Skills
- Analytics
- Client Relationships
- Administrative Tasks
- Team Collaboration
- Quick Learner
- Creative and Resourceful
- Problem-Solving
- Attention to Detail
- Tech-Savvy
- Project Management
- Data Interpretation
- Multitasking and Organization
- Recordkeeping
Languages
Punjabi
Professional
Urdu
Native/ Bilingual
Hindi
Professional
Timeline
Revenue Coordinator
LAZ Accounting and Finance
09.2024 - Current
Flight Attendant
Endeavor Airlines
03.2024 - Current
Patient Administrative Associate
Hartford Hospital
12.2023 - 03.2024
Intern
LAZ Accounting and Finance
06.2023 - 08.2024
EKG Technician
Hartford Hospital
01.2023 - 12.2023
Office Assistant
G. Q Fashions
05.2006 - 11.2012
Associate of Science - Accounting
Captial Community College
VITA Certified - Income Tax
Eastern Connecticut State University
NHA Certified EKG Technician - Cardiovascular Technology
Capital Community College
High School Diploma -
Coffee County High School
Associate of Science - Fashion Design
New York City College of Technology
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