Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yadira Santiago Herrera

Raeford,NC

Summary

Accomplished Human Resources Executive, proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment. Talented Human Resources Director with a deep understanding of business needs. A creative leader with a commitment to collaboration. Highly skilled in project management to meet business objectives. High-achieving HR Director adept at driving company growth and productivity by locating the best talent and establishing effective, modern policies for the workforce. Demonstrated current working knowledge of federal, state and local regulations or laws. Focused Human Resources skilled in employee hiring, development and motivation. Offers employees comprehensive support and career development guidance for dynamic industry landscape. Articulate communicator accomplished in benefits administration and grievance handling. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Medical Appointment Scheduler

Sandhill Pediatrics
Southern Pines, NC
11.2023 - 01.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Followed up with patients to reschedule missed appointments.
  • Answered phone calls and messages for over 20 physician pediatric medical facility, scheduling appointments, and handling patient inquiries.

Human Resources Director

Savvy Cleaning Company
08.2021 - 10.2023
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Conducted exit interviews to better understand reasons why employees were separating from company.
  • Provided immediate updates to entire employee pool when policies and procedures were altered.
  • Processed employee claims involving performance issues and harassment.
  • Developed incentive program for hiring of and retaining of employees.
  • Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
  • Directed hiring and onboarding programs for new employees.
  • Increase the retention rate by 75% for the first three quarters of the physical year 2023.

Cleaner

Savvy Cleaning Company
08.2016 - 08.2021
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Managed and inspected over five units each day that enhanced cleaning capabilities by up to 100% in client satisfaction.

Cashier

Walmart
11.2006 - 04.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Escuela Superior Nueva
Fajardo, PR
05.2004

No Degree - Human Resources Management

Fayetteville Technical Community College
Fayetteville, NC

Skills

  • Payroll Coordination
  • HR Strategy
  • Statistical Data Analysis
  • Microsoft Office
  • Applicant Qualification
  • Human Resources
  • Train Employees
  • Recruitment and Selection
  • Company Leadership
  • Employee Referral Programs
  • Exit Interviews and Processes
  • Appointment Scheduling
  • HIPAA Compliance
  • Patient Scheduling
  • Appointment Coordination

Certification

  • HIPPA Certification
  • Combating Medicare Parts C & D Fraud, Waste, & Abuse Certification

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Medical Appointment Scheduler

Sandhill Pediatrics
11.2023 - 01.2024

Human Resources Director

Savvy Cleaning Company
08.2021 - 10.2023

Cleaner

Savvy Cleaning Company
08.2016 - 08.2021

Cashier

Walmart
11.2006 - 04.2013

High School Diploma -

Escuela Superior Nueva

No Degree - Human Resources Management

Fayetteville Technical Community College

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Yadira Santiago Herrera