Deša Šurković
Dubrovnik
Summary
Dedicated and customer-oriented hospitality professional with 5+ years of experience in front desk operations. Possesses excellent organization and communication skills, and can consistently deliver first-rate services. Looking forward to joining your team to develop my hospitality career and make a difference.
Overview
9
9
years of professional experience
Work History
Tour Guide
Wanderlust
06.2022 - Current
- Escorted tours of up to 25 travelers on local destinations
- Performed basic office tasks, including greeting clients, answering telephones, replying to postal and email correspondence, filling out client paperwork, and assembling proposed itineraries for clients
Booking Agent
Dubrovnik Isand Tours
04.2024 - 07.2024
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Worked well in a team setting, providing support and guidance.
Hotel Front Desk
Villa Ankora
01.2016 - 01.2023
- Everyday communication with guests via e-mail
- Welcoming, checking-in and checking-out of guests
- Facilitated payment of accommodation bills using credit cards, cash, and e-wallets
- Providing information on the services and facilities of the destination
- Resolving additional guest requests as well as resolving all complaints
- Organization of the transfers to and from the hotel
- Handeling reservations, private parties, and other events promptly
- Responding effectively to guest service requests and took reservations via telephone
- Got to know local vendors and the proprietors of restaurants and attractions in order to bring unique and authentic experiences to travelers
- Provided translation services as needed
Education
Medicinska Škola Dubrovnik
History of the Adriatic and the Mediterranean - undefined
University of Dubrovnik
11.2024
Tour guide course - undefined
University of Dubrovnik
01.2022
Skills
- Communication
- Organization
- Customer support
- English language in speech and writing
- Microsoft Word
- excel
- Data entry
- Team work
- Computer skills
- Independence
Languages
English
Croatian
Personal Information
Date of Birth: 02/24/94
Timeline
Booking Agent
Dubrovnik Isand Tours
04.2024 - 07.2024
Tour Guide
Wanderlust
06.2022 - Current
Hotel Front Desk
Villa Ankora
01.2016 - 01.2023
History of the Adriatic and the Mediterranean - undefined
University of Dubrovnik
Tour guide course - undefined
University of Dubrovnik
Medicinska Škola Dubrovnik
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