ELIZABETH RODRIGUEZ
Milford,CT
Summary
Highly efficient Team Lead well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
Work History
Team Leader
Panera Bread
Milford, CT
04.2021 - Current
- Mentoring and guiding team members to foster proper completion of assigned duties.
- Conducting training and mentoring team members to promote productivity, accuracy and commitment to friendly service aligned with company values.
- Building strong relationships with customers through positive attitude and attentive response.
- Establishing open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 6+ members while providing exceptional customer service.
- As a Production Team Lead, I provide high quality service through speed, accuracy, food quality and warmth to each customer throughout the entirety of the shift.
- Worked front counter, drive-thru and other areas.
- Keeping food preparation area, equipment and utensils clean and sanitary.
- Preparing salads, soups and sandwiches for customers.
- Providing excellent customer service by greeting customers and meeting quality expectations.
- Prepare/stock sandwich and salad stations following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions when customers can't decide
- Replenishing condiments, beverages and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenishing stations with fresh food and cleaning up spills and throwing out garbage.
Cashier/Customer Service
Citarella Gourmet Market
New York, New York
07.2016 - 02.2017
- Provide customer service through the courteous, accurate and efficient processing of customer purchases,
- Adhere to all cash policies to minimize cash loss
- Learn codes for produce
- Redeem and sell gift cards
- Familiar with the products in each department
- Maintain clean and orderly check out areas utilizing cleaning agents
- Handle food, fruit and vegetable items
Deli Clerk/Assistant
Stop & Shop Supermarket
Port Chester, New York
09.2014 - 06.2015
- Prepare hot/cold food
- Counter Help
- Slicing deli meats/cheese at customer requests and Kiosk’s
- Maintain cleanliness of the department
- Stock out merchandise for display
- Answer phones
- Complete catering orders through phone or online
Assistant Office Manager (Temporary)
Univision Communications, Inc.
New York, NY
01.2013 - 03.2013
- Assist NYC Office Manager in coordination of new hires with office space, phones, computers
- Order & maintain office Supplies
- Order & maintain kitchen supplies
- Liason with building reference floor operations
- Process vendor invoices
- Coordinate with building security passes for arriving guest (Kastle Security System)
- Process employee paid time on books, (PTO)
- Supervise reception / manage supervision of conference rooms
Executive Assistant
Univision Communications
New York
01.2013 - 03.2014
- Support VP of Technology, VP of Revenue Operations, EVP of Digital Sales and SVP, Digital Ad Sales
- Manage heavy executive calendar
- Answer, track, screen and direct calls
- Create expense reports, process travel
- Maintain files (electronic and hard copy)
- Process internal and external meetings
- Coordinate catering and equipment
- Process departmental vendor invoices via Markview
- Process travel, cars, hotels, via internet website (CWT)
- Process travel expenses via Concur
- Organize events and meetings, videoconferences, and conference calls
- Department point person for new hire’s
- Open and screen incoming mail, ship packages
- Maintain and update contact information on Outlook
- Team player and able to handle multiple requests at once
Receptionist/Administrative Assistant
Richard C. Rutt Agency
Great Neck, N.Y.
07.2002 - 10.2003
- Answered 4-Line Switchboard
- General Administrative duties such as filing, faxing, etc
- Responsible for Federal Express, UPS, Postal Mail
- Answered customers questions in reference to their policies
- Greeted and directed guests to their respective appointments
- Updated information regarding clients policies
- Updated all bank information on policies through corporate home office
- Ordered supplies through corporate home office for agents
- Created folders for agents presentation
- Added new clients into corporate home office data base
Assistant Manager/Customer Service
Sushi-Ah-Me-Chaya
New York, N.Y.
10.2001 - 03.2002
- General Administration duties such as filing, faxing, answering phones, etc
- Greeted and seated customers
- Responsible for all incoming mail
- Processed disbursement of orders and assured all invoices were completed on a timely manner
- Processed corporate and personal accounts
- Responsible for maintenance of the work station
- Handled cash register
Education
Allied Health Career Pipeline Program Health Information Technician Training Program Microsoft Digital Literacy Certificate -
Hostos Community College
03.2015
Business Training Certificate - undefined
Mercy Center
12.2007
Associate’s Degree - Hotel & Restaurant Management
Katherine Gibbs School
12.2001
Diploma - Cosmetology
Grace H. Dodge Vocational High School
08.1997
Skills
- Customer Service
- Administration
- Microsoft Word
- Webex
- Concur
- Microsoft Office
- Clerical Support
- Staff Training
- Employee Motivation
- Spanish Fluency
- Delegation and Work Assignment
- Safe Work Practices
Timeline
Team Leader
Panera Bread
04.2021 - Current
Cashier/Customer Service
Citarella Gourmet Market
07.2016 - 02.2017
Deli Clerk/Assistant
Stop & Shop Supermarket
09.2014 - 06.2015
Assistant Office Manager (Temporary)
Univision Communications, Inc.
01.2013 - 03.2013
Executive Assistant
Univision Communications
01.2013 - 03.2014
Receptionist/Administrative Assistant
Richard C. Rutt Agency
07.2002 - 10.2003
Assistant Manager/Customer Service
Sushi-Ah-Me-Chaya
10.2001 - 03.2002
Allied Health Career Pipeline Program Health Information Technician Training Program Microsoft Digital Literacy Certificate -
Hostos Community College
Business Training Certificate - undefined
Mercy Center
Associate’s Degree - Hotel & Restaurant Management
Katherine Gibbs School
Diploma - Cosmetology
Grace H. Dodge Vocational High School
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