George Longoria
Lewisville
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
8
8
years of professional experience
Work History
Assistant Manager
On The Border Cantina and Grill
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Efficient in P&L management and AVT calculations
- Maintaining cost efficient Liquor and Food delivery orders to reflect accurate sales needs
- Maintained a clean, safe, and organized store environment to enhance the customer experience and health department regulations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
Restaurant Server
On The Border Cantina and Grill
02.2021 - 05.2022
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Wind Turbine Technician
Airway Services
11.2020 - 02.2021
- Climbed wind turbine towers to inspect, troubleshoot and repair turbine equipment.
- Promoted continuous improvement within the team by sharing experiences, lessons learned, and proposing process enhancements during regular meetings or training sessions.
- Improved wind turbine efficiency by conducting regular maintenance and repairs on mechanical, electrical, and hydraulic components.
- Performed quality audits of maintenance activities to ensure high standards are consistently met, resulting in reduced rework or equipment failures.
Restaurant Server
Cheddar's Scratch Kitchen
03.2019 - 09.2020
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Server
Vermillion Watering Hole
03.2017 - 02.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
Education
Associate of Applied Science - Wind Technology
Texas State Technical College
Waco, TX08-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Task delegation
- Time management
- Workload management
- Team building
- Employee scheduling
- Customer rapport
- Sales growth
- Cost control
Timeline
Assistant Manager
On The Border Cantina and Grill
06.2022 - Current
Restaurant Server
On The Border Cantina and Grill
02.2021 - 05.2022
Wind Turbine Technician
Airway Services
11.2020 - 02.2021
Restaurant Server
Cheddar's Scratch Kitchen
03.2019 - 09.2020
Server
Vermillion Watering Hole
03.2017 - 02.2019
Associate of Applied Science - Wind Technology
Texas State Technical College
Similar Profiles
Alyssa MorrisonAlyssa Morrison
General Manager at On The Border Cantina and GrillGeneral Manager at On The Border Cantina and Grill
Louis BellLouis Bell
Assistant General Manager at On The Border Cantina and GrillAssistant General Manager at On The Border Cantina and Grill
Kyle Le BlancKyle Le Blanc
Server at On The Border Cantina And GrillServer at On The Border Cantina And Grill