Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Callihan

Louisville,KY

Summary

Hardworking and friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Over two years of guest service experience. Eager to secure Guest Advocate position and ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Guest Services Team Lead

Kentucky Kingdom And Hurricane Bay
05.2021 - 10.2023
  • Greeted guests upon arrival and offered assistance.
  • Processed guest payments.
  • Assisted guests with tickets, account inquiries, and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Responded to incoming guests with efficiency and professionalism.
  • Answered guest inquiries and provided information regarding the park.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Trained new staff members in customer service techniques and park operations.
  • Monitored staff performance and provided feedback and guidance.
  • Enforced policies and procedures to increase efficiency.
  • Ensured staff members received breaks in a timely manner.

Front of House Team Member

McAlister's Deli
10.2021 - 04.2022
  • Established welcoming atmosphere by greeting each guest warmly.
  • Served plates of food to customers and neatly packaged pickup and to-go orders.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Answered inquiries regarding menu items.
  • Utilized POS system to receive and process food and beverage orders.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Education

Christian Educational Consortium (High School)
Louisville, KY
05.2024

Skills

  • Guest Services
  • Guest Complaint Resolution
  • Exceptional communication
  • Relationship Building
  • Strong leadership
  • Decision-making capabilities
  • Problem-solving abilities
  • Multitasking proficiency
  • Organizational skills
  • Attention to detail
  • Positive attitude
  • Cash Handling

Timeline

Front of House Team Member

McAlister's Deli
10.2021 - 04.2022

Guest Services Team Lead

Kentucky Kingdom And Hurricane Bay
05.2021 - 10.2023

Christian Educational Consortium (High School)

Similar Profiles

CREATE PROFILE
Sara Callihan