Lillian Burunov
Camas,WA
Summary
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Driven and resourceful administrative professional with 8+ months of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
9
9
years of professional experience
Work History
Social Media Manager
Turning Point USA
Vancouver/Washougal , WA
09.2021 - Current
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Curated and segmented editorial content to increase engagement and channel growth.
- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
- Analyzed competitor pages to locate backlink and keyword opportunities.
- Devised strategies and roadmaps to support product vision and value to business.
- Managed team to generate original content and moderate online community members.
Secretary
Turning Point USA
Vancouver/Washougal , WA
09.2021 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Drafted agendas, recorded minutes and created documents for meetings.
- Coordinated travel arrangements
- Implemented paperless filing system for departments.
Administrative Assistant
Petr Burunov
Vancouver, WA
05.2015 - Current
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Barista
Traci Madruga
Vancouver, WA
09.2021 - 03.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas regularly.
- Prioritized drink requests while managing interruptions.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Complied with standards for merchandising, stocking and storing product.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Educated coworkers and customers about new products.
- Cultivated to recall customers' names and address each by name.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Upsold specialty items with beverages, increasing store sales.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Education
General Ed
Homeschool
Camas05.2025
Skills
- Public Relations
- Photography and Videography
- Brand Promotion
- Social Media Monitoring
- Content Creation
- Strong Organizational Skills
- Cash Drawer Management
- Hospitality and Professionalism
- Stocking Supplies and Retail Products
- Equipment and Store Cleaning
- Soft Selling
- Product Display
- Ability to Adapt
- Exceptional Customer Service
Timeline
Social Media Manager
Turning Point USA
09.2021 - Current
Secretary
Turning Point USA
09.2021 - Current
Barista
Traci Madruga
09.2021 - 03.2022
Administrative Assistant
Petr Burunov
05.2015 - Current
General Ed
Homeschool
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