HARIKRISHNA KOPANATHI

• Speedway integration
• fuel Systems
• Real Time pricing for labels
• one promo
• edm

CaseTracker seamlessly integrates with ServiceNow to automate ticket creation, dispatch services, and enable real-time troubleshooting, reducing operational costs and enhancing service efficiency.

🔹 Automated Ticketing & Intelligent Dispatch

• Analyzes error logs to auto-create tickets and assign them to the right service group.
• Prioritizes issues based on urgency and severity, ensuring faster resolution.
• Uses machine learning models to predict failures and proactively schedule maintenance.

🔹 Live Streaming Support & Remote Troubleshooting

• Enables real-time video streaming with help desk support to guide users visually.
• Two-way interaction allows remote troubleshooting, reducing technician dispatches.
• Minimizes downtime and enhances issue resolution efficiency.

🔹 Business Impact & Cost Savings

• Saved millions in technician dispatch costs by enabling remote issue resolution.
• Improved first-time resolution rates, reducing repetitive service calls.
• Optimized resource allocation, minimizing disruptions and enhancing user experienc

• Integrated credit card payment solutions for handheld retail devices, ensuring secure transactions and compliance with industry standards.
• Developed IoT-enabled coffee machines with real-time monitoring, analytics, and event-driven automation for remote operations.
• Implemented self-checkout systems using image recognition and active learning techniques, enhancing product identification and customer experience.
• Built a multi-platform MDM solution for seamless application deployment across multiple operating systems.
• Developed an AI-powered chatbot integrating ServiceNow, NLP, Dialogflow, and Alexa Skills, streamlining IT support automation.
• Optimized backend services for 30K+ store printer deployments and handheld devices, improving sales, inventory tracking, and store IoT control.
• Integrated Twilio with ServiceNow & PagerDuty, enabling automated incident creation from logs and event triggers for faster response times.
• Led cloud-based automation using AWS (API Gateway, Load Balancer, Lambda) and streamlined 70K+ store software deployments with Chef & Puppet.
• Implemented Geo-Fencing for mobility devices, reducing theft and achieving 95% recovery of stolen assets for enhanced store security.

• Enhanced customer experience using AI-driven solutions, integrating machine learning tools like Dialogflow and Alexa Skills for personalized interactions.
• Built predictive models for user behavior analysis, utilizing existing datasets to enhance engagement and optimize service recommendations.
• Developed a multi-platform Mobile Device Management (MDM) solution, enabling cross-platform application deployment across Android, iOS, and Windows.
• Created an AI-powered chatbot that helped users seamlessly create ServiceNow tickets, integrating NLP, Dialogflow, and Alexa Skills for automated IT support.
• Focused on performance and scalability optimization, ensuring applications remained efficient under high workloads.

• Worked on Delivery Tracking, rerouting undelivered packages to best proximity location based on user preference
• Real time notifications to user about package status using Twilio Voice assistant
• Application monitoring and performance analysis using New Relic APM and Splunk
• Automated workflow to analyze logs and generate performance report on legacy system
• Worked on batch reports for generating labels by tuning the multi-threaded environment able to increase throughput by 22%

• Orchestrated efficient large-scale software deployments, including testing features and correcting code
• Migrated existing monolithic application to micro service architecture using Java and Node
• Worked on image recognition for scanned cheques which predict user input with error rate < 0.07%
• Worked on OTP authentication for Zella transfer, which is critical for transaction authentication, decreased latency in authentication from 6 seconds to 4.2 seconds
• Adjusted software parameters to boost performance and incorporate new features
• Delivered performance-driven and user-centric websites that met all business requirements using Java
• Worked on Restful API development using Spring Boot for communication between Internal Applications
• Configured Orchestrated efficient large-scale software deployments, including testing features and correcting code
• Migrated existing monolithic application to micro service architecture using spring boot
• Developed pipeline notification service for legacy systems which is capable of sending only email about ongoing deployments

• Developed a deployment notification service for a legacy system, enabling live monitoring and Teams integration for seamless deployments.
• Worked with AWS services including EC2, RDS, IAM, Kinesis, Telephony, Call Connect, CodeDeploy, CloudFormation, ensuring scalable cloud solutions.
• Led software architecture, design, development, and testing, contributing to functional specs and system improvements.
• Built and optimized web applications using Core Java (Threading, Collections) and focused on performance tuning for high efficiency.
• Implemented store management solutions, integrating automated deployments and cloud-based monitoring for enhanced operations.
• Designed and deployed scalable infrastructure using AWS CloudFormation, ensuring efficient resource provisioning and management.

• Optimized software parameters to enhance performance and successfully integrate new features.
• Developed RESTful APIs using Spring Boot to facilitate seamless communication between internal applications.
• Delivered high-performance, user-centric web applications using Java, meeting all business and functional requirements.
• Configured Amazon S3 buckets with lifecycle policies, optimizing storage costs for infrequently accessed data.
• Implemented Cron Jobs to automate scheduled tasks, ensuring efficient background operations.
• Developed Python scripts for offline data analysis, enabling better insights and decision-making.