Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Rodriguez

Austin,Texas

Summary

Retail Sales Associate with more than two years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Assistant Camp Director dedicated to providing every user with safe and enjoyable recreational activities. People-person with strong communication skills, upbeat nature and organized approach to handling program operations. Physically fit with stamina to handle demanding work. Motivated private nanny brings a unique understanding of childhood needs and care to the in-home environment. Handles diverse child and household priorities by applying strong organizational and multitasking abilities. Well-rounded office assistant possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

8
8
years of professional experience

Work History

Re-Engagement Specialist

Manor ISD
12.2022 - Current
    • Accessed and used computer software applications to update and maintain records.
    • Maintained detailed case files on all assigned truant students, ensuring proper documentation of interventions tried and outcomes achieved.
    • Counseled students experiencing personal challenges impacting their academic performance and attendance habits.
    • Assisted administrators in the development of policies and procedures aimed at reducing absenteeism within the school district.
    • Established open lines of communication between home and school environments to promote parental involvement in addressing attendance issues effectively.
    • Collaborated with community organizations to provide additional support services for at-risk students.
    • Processed and scanned files into electronic databases.
    • Reduced truancy rates by implementing effective intervention strategies and collaborating with school staff.
    • Conducted thorough investigations of truancy cases, identifying root causes and developing tailored interventions.
    • Developed comprehensive re-engagement plans for chronically absent students, resulting in improved attendance rates over time.
    • Increased public awareness of available resources by organizing informational workshops and events.

Office Assistant

Gergen, Hale & Campbell Law
01.2022 - 12.2022
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
  • Collected payments, issued receipts and updated accounts to reflect new balances
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
  • Maintained business records by updating customer information
  • Answered phone calls and welcomed visitors to the office
  • Monitored calendars and scheduled appointments based on availability and established load limits
  • Kept office records organized and supplies well-stocked for optimal team performance
  • Maintained knowledge on case status by reviewing relevant records and reporting back to clients
  • Redacted confidential information from legal documents on a case-by-case basis
  • Arranged case files and maintained records and notebooks.

Private Nanny

08.2020 - 12.2021
  • Regulated children's schedules to balance rest, learning and play
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback
  • Keep parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations
  • Followed routines to foster stability and structure in children's lives while parents were away
  • Sparked creativity and imagination by teaching children new ideas each day
  • Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking
  • Enforced disciplinary limits to create a structured environment conducive to learning
  • Cleaned and tidied the living room and kitchen after activities to maintain a safe, accessible area.

YMCA After School, Manor, TX- Assistant Site Director

02.2019 - 06.2020
  • Advertised for upcoming events to promote engagement and involvement
  • Organized and lead 30 minutes activities such as team building and arts and crafts for groups of up to 30 kids
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues
  • Planned, organized, facilitated and promoted diverse recreational programs
  • Developed events and programs in consideration of needs, abilities and interests of participants
  • Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival
  • Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips
  • Explained principles, techniques and safety requirements of different activities to participants to prevent injury.

YMCA After School, Manor, TX- Youth Camp Counselor

08.2018 - 02.2019
  • Supervised youth group members to maintain an organized and safe environment
  • Monitored behavior in individual and group sessions and intervened when necessary
  • Cultivated effective relationships with campers, their parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.

Charming Charlie, Pflugerville, TX - Sales Associate

05.2018 - 09.2018
  • Increased purchase totals by recommending additional items
  • Guided customers in choosing items that reflected personal style and shape
  • Worked with the customer service team on cash register operations and handled complex transactions
  • Recommended merchandise based on customer needs
  • Answered incoming telephone calls with professional and knowledgeable responses
  • Organized and displayed items in a visually appealing manner
  • Listened to customer needs and preferences to provide accurate advice.

Express, Austin, TX - Sales Associate

01.2018 - 05.2018
  • Organized racks and shelves to maintain the visual appeal of the store
  • Prioritized and accomplished a wide range of tasks each shift
  • Helped customers with questions, problems and complaints in person and via telephone
  • Followed latest market trends
  • Developed positive customer relationships through friendly greetings and excellent service
  • Prepared outgoing shipments
  • Worked collaboratively in a team environment
  • Keep work areas clean and neat at all times
  • Greeted customers and ascertained customers' needs
  • Accepted and processed returns
  • Verified that all customers received receipts for purchases
  • Trained and served as a peer coach for new sales associates
  • Prepared merchandise for the sales floor
  • Suggested accessories and complementary purchases
  • Stocked shelves and supplies and organized displays.

Marshall, Austin, TX - Sales Associate

02.2016 - 08.2017
  • Organized racks and shelves to maintain the visual appeal of the store
  • Keep work areas clean and neat at all times
  • Helped customers with questions, problems and complaints in person and via telephone
  • Stocked shelves and supplies and organized displays
  • Greeted customers and ascertained customers' needs.

Target, Austin, TX - Cashier

11.2015 - 01.2016
  • Responded to customer concerns with friendly and knowledgeable service
  • Engage with customers in a sincere and friendly manner
  • Cleaned and organized the store, including the checkout desk and displays
  • Greeted customers promptly.

Education

Bachelor of Arts - Criminal Justice

Concordia University Texas
12.2021

High School Diploma -

Del Valle High School
06.2017

Skills

    • Multi-tasking strength
    • Merchandising understanding
    • Excellent people skills
    • Relationship Building
      • Critical Thinking
      • Customer Service
      • Complex Problem-Solving
      • Scheduling appointments

Timeline

Re-Engagement Specialist

Manor ISD
12.2022 - Current

Office Assistant

Gergen, Hale & Campbell Law
01.2022 - 12.2022

Private Nanny

08.2020 - 12.2021

YMCA After School, Manor, TX- Assistant Site Director

02.2019 - 06.2020

YMCA After School, Manor, TX- Youth Camp Counselor

08.2018 - 02.2019

Charming Charlie, Pflugerville, TX - Sales Associate

05.2018 - 09.2018

Express, Austin, TX - Sales Associate

01.2018 - 05.2018

Marshall, Austin, TX - Sales Associate

02.2016 - 08.2017

Target, Austin, TX - Cashier

11.2015 - 01.2016

Bachelor of Arts - Criminal Justice

Concordia University Texas

High School Diploma -

Del Valle High School

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