La'Dallas Benson
Plano,TX
Summary
Highly motivated individual who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Visionary Operations Executive with experience managing all levels of multiple projects. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
14
14
years of professional experience
1
1
Certification
Education
Business Administration
Richland College
Dallas, TX2003
High School Diploma -
Richardson High School
Richardson, TX05.2001
Work History
Retention II Specialist (Licensed Agent)
State Farm
Richardson, TX
09.2016 - Current
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Handled approximately 200 inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Upsold additional products and services after identifying customer needs and requirements.
Customer Success Manager
Cellhire
Garland, TX
08.2011 - 02.2016
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Consumer Services Associate II
Experian
Allen, TX
07.2010 - 04.2011
- Provide credit scores and create consumer credit report
- Analyze consumers credit report correcting any mistakes or selecting appropriate resolutions for consumers with any verbal disputes pertaining to their credit report
- Make necessary contact with credit grantors to verify accuracy of disputes
- Educate consumer on investigation processes and how to maintain disputes as well as basic needs of how to read report.
CPU II/ iPhone Support Tier II Lead
Apple / Volt
Addison, TX
11.2008 - 01.2010
- Resolved diverse range of technical issues for users across multiple systems and applications for customers and end-users across various time zones.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Manage inbound technical support calls from iPhone or CPU users needing education and or technical assistance
- Help consumers update their Apple products to the most current software version
- Set in-store appointments with a local Mac
- Approve warranty exchanges
- Lead roundtable training sessions
- Provide feedback using ACES
- Perform other duties as assigned
- Manage STATs,
- Attendance and Adherence
- Documenting one on one coaching and feedback
- Measure performance against goals and identify opportunities for improvement.
Blackberry PDA Support
T-Mobile
Frisco, TX
06.2006 - 08.2008
- Handle customers with technical needs such as setting up internet and email service for clients as well as resolve any issues with their service
- Completed handset exchanges or SIM card activations for equipment problems
- Create Service Request and Trouble tickets for issues that are needed to be escalated
- Research Master Tickets verifying issues and informing Tier I and Tier Il of known issues in specific areas
- Promoted to Blackberry PDA Support team after 9 months of service
Skills
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Customer Account Management
- Business Development
- Proactive Self-Starter
- Sales Quota Achievement
- First and Second-Tier Technical Support
- Account management
Certification
- Licensed Insurance Agent in 39 States - [5 years]
Timeline
Retention II Specialist (Licensed Agent)
State Farm
09.2016 - Current
Customer Success Manager
Cellhire
08.2011 - 02.2016
Consumer Services Associate II
Experian
07.2010 - 04.2011
CPU II/ iPhone Support Tier II Lead
Apple / Volt
11.2008 - 01.2010
Blackberry PDA Support
T-Mobile
06.2006 - 08.2008
Business Administration
Richland College
High School Diploma -
Richardson High School
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