Your Name
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Office Assistant
The Beer Man
07.2021 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
Front Desk Assistant
Rideau Heights Inn
11.2020 - 08.2021
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
- Contributed to increased revenue by promoting hotel amenities, upselling available rooms, and offering personalized recommendations.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Customer Service Representative
Lowes Home Improvment
04.2020 - 09.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Business Management And Entrepreneurship - Business
Algonquin College
Ottawa, ON. 04.2021
Skills
- Office Management
- Team Bonding
- Time Management
- Social Media Knowledge
- Report Analysis
- Excel Spreadsheets
- Schedule Management
- Strategic Planning
- Technical Support
- Project Management
- Customer Relationship Management
- Social Media and Promotions
Websites
Timeline
Office Assistant
The Beer Man
07.2021 - Current
Front Desk Assistant
Rideau Heights Inn
11.2020 - 08.2021
Customer Service Representative
Lowes Home Improvment
04.2020 - 09.2020
Business Management And Entrepreneurship - Business
Algonquin College
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