Summary
Overview
Work History
Education
Skills
Websites
Languages
Affiliations
Travelling, Music and a health fanatic
Timeline
Generic

Linda Adjetey

Operations Director
Buford,GA

Summary

Health Services Manager/Administrator Experienced modern health services professional with progressive experience providing cutting edge health services management, administration, solutions, and operational efficiencies that generate multi-million-dollar cost savings and profit growth. Summary of Qualifications * Over 10 years of experience managing teams in durable medical equipment services and in a clinical office setting as well as clinical research by directly coordinating and ensuring that patients receive, and providers administer effective care. Provide overall planning, directing, and coordinating of medical and health services. * Coordinate with providers to establish policy decisions, oversee patient care and budgeting and accounting, and lead marketing efforts to ensure the organization functions smoothly. * Strategic leader and manager that adds value to the overall success of a business by fostering great organizational culture and workplace environment that align with and help achieve an organization's strategic goals. * Excellent team builder, fast leaner, communicate well with others, coordinate with various departmental management on complex issues, lead quality assurance efforts, and a passion for managing teams, driving results and customer service. * Critical thinker with sound judgment that applies logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. * Current member of American Health Information Management Association (AHIMA). * Developing, running, and distributing reports on a regular basis for management review. * Ability to exercise sound judgment and maintain a high level of integrity and confidentiality. Core Competencies Leadership | Medical Billing & Coding Knowledge | Communication & Relationship Management | Health Services Management | Process Improvement | Business Skills and Knowledge | Client Services Management | Call Center Management | Professionalism | Health Services | Health Care Administration | Medical Records | Medical Billing & Claims | Medical Insurance | Clinical Documentation | HIPAA Laws | Medical Terminology | Data Entry | Epic knowledge Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals. Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience

Work History

Operations Director

Adapt Health
07.2020 - Current
  • Promote efficiency as well as accuracy by managing and executing intelligence operations information communication.
  • Facilitate driving of accounting, reporting and business processes simplification and efficiency initiatives.
  • Liaise with department leads by providing consulting advice to develop and revise methods and procedures that improve productivity and business efficiency.
  • Identified and implemented system changes to enhance training for my assigned department.
  • Contribute to achieve 98% fulfillment of orders.
  • Subject matter expertise on healthcare claims and reimbursement policies.
  • Assisted in recruiting, hiring and training of team members
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Reported issues to higher management with great detail
  • Implemented business strategies, increasing revenue and effectively targeting new markets
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Trained and guided team members to maintain high productivity and performance metrics
  • Reduced operational risks while organizing data to forecast performance trends
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Trained new employees on proper protocols and customer service standards
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Lead Respiratory Support

Adapt Health
07.2015 - 07.2020
  • Provided technical guidance for respiratory care practitioners and ancillary personnel performing respiratory care services. Provided full range of respiratory care to patients with severe pulmonary complications.* Responsible for daily clinical operations for Respiratory department.* Monitor and ensure patients comply with their Ventilator, PAP, and other respiratory therapies. * Process improvement specialist. * Analyze and interpret health care data.* Gained and continue to maintain excellent reputation as department lead.* Continuous collaboration on high priority projects with other team leads and managers with tact and strong diligence.* Audit RT charts/ paperwork for company and insurance compliance to ensure timely reimbursement. * Review patient insurance information. Meet and discuss financial responsibility with patients / family.

Central Intake Manager

Hi-Tech Healthcare
03.2008 - 07.2015
  • Subject matter expert on Intake and Respiratory care issues. Coached, trained, and mentored over 50 new and established employees on new programs and software to ensure quality and effectiveness.* Improved employee and customer retention by fostering great customer service as well as well as creating positive communication between employees and management. * Knowledge of state, federal and local regulatory requirements including HIPAA, CMS, Joint Commission as it relates to medical records, coding, and clinical documentation.* Prepared and submitted reports on billing insurance, third parties and individuals in timely manner.
  • Gained extensive knowledge in data entry, analysis and reporting
  • Proven ability to learn quickly and adapt to new situations
  • Worked effectively in fast-paced environments
  • Ran errands and provided general office support in a professional environment
  • Paid attention to detail while completing assignments
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Managed time efficiently in order to complete all tasks within deadlines
  • Worked well in a team setting, providing support and guidance
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Resolved problems, improved operations and provided exceptional service
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Learned and adapted quickly to new technology and software applications
  • Strengthened communication skills through regular interactions with others
  • Volunteered at local community organizations, providing assistance with day-to-day operations
  • Proven ability to develop and implement creative solutions to complex problems
  • Passionate about learning and committed to continual improvement
  • Developed strong communication and organizational skills through working on group projects
  • Demonstrated leadership skills in managing projects from concept to completion
  • Demonstrated high level of initiative and creativity while tackling difficult tasks

Intake Supervisor

Empicare
12.2006 - 02.2008
  • Worked closely with management and report to the Director of Front-End Operations. Provided supervision for lead intake specialist and intake specialist team to meet or exceed operational objectives and metrics. Leveraged both creative skills and communication skills to promote high performing intake team. Performed Billing Specialist and data entry duties as needed.
  • Processed medical claims, verified insurance, and obtained authorization from insurance companies.
  • Priced products for retail; received / verified orders from physician offices.
  • Shared information on relevant reimbursement topics related to services provided.
  • Educated physician office staff on billing questions and provided call center support services and educated on web-based provider programs.

Education

Master of Business Administration (MBA), Health Services Management; Health Service Systems -

Keller Graduate School of Management
06.2022

Bachelor of Science (BS), Health Services Management -

DeVry University
04.2020

Diploma - Medical Billing & Coding

Everest Institute - Atlanta Downtown
Atlanta, GA
11.2006

Masters Certificate - Big Data And Data Analytics

Keller Graduate School of Management
05.2023 - Current

Skills

Health Information Management

  • Communication Expert
  • Critical thinker
  • Effective Budgeting
  • Relationship Management
  • Oversee Administrative Functions
  • Training And Mentoring
  • Seasoned In Medical Clinical Procedures
  • Project Oversight
  • Relationship Building And Retention
  • Hiring And Recruitment

Languages

  • English

Affiliations

Ahima

Travelling, Music and a health fanatic

I love travelling the world and learning about new cultures. I love listening to music and I enjoy researching natural remedies to cure and help ailments.

Timeline

Masters Certificate - Big Data And Data Analytics

Keller Graduate School of Management
05.2023 - Current

Operations Director

Adapt Health
07.2020 - Current

Lead Respiratory Support

Adapt Health
07.2015 - 07.2020

Central Intake Manager

Hi-Tech Healthcare
03.2008 - 07.2015

Intake Supervisor

Empicare
12.2006 - 02.2008

Master of Business Administration (MBA), Health Services Management; Health Service Systems -

Keller Graduate School of Management

Bachelor of Science (BS), Health Services Management -

DeVry University

Diploma - Medical Billing & Coding

Everest Institute - Atlanta Downtown
Linda AdjeteyOperations Director