Cooking
Gaurav Gautam
Doha,DA
Summary
Dedicated and Detail-Oriented Sales Leader and Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
The goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Line Manager
Qatar Chemicals
Mesaieed, Al-Wakra
09.2021 - 02.2022
- Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Addressed personnel issues and scheduling conflicts promptly.
Senior Business Development Manager
Digi Upaay Solutions Private Limited
Bengaluru, Karnataka
12.2020 - 08.2021
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Applied consultative selling techniques to prospect senior management to close business.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Led a team of 12 people and and managed to exceed the targets every month.
Cabin Crew Member
Qatar Airways
Doha, Al-Dawha
09.2019 - 08.2020
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Ensure safety and comfort of customers onboard aircraft.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Dispute and Fraud Analyst
American Express
Gurugram, Delhi
04.2019 - 09.2019
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided exemplary level of customer service to clients and company personnel.
- Trained and supervised 18 employees on best practices and accurate financial forecasting.
Cabin Crew Member
Vistara (TATA SIA Airlines)
New Delhi, Delhi
06.2018 - 04.2019
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Won the Safety Champion Award after successfully administering CPR during in-flight emergency and revived the passenger.
Senior Process Associate
Personiv (TELUS)
Gurugram, New Delhi
01.2018 - 06.2018
- Met month-end reporting objectives and deadlines.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Developed Sales and Marketing techniques.
- Delivering high standard customer experience and resolving customer issues.
Process Associate
Expedia
Gurugram, Delhi
07.2016 - 12.2017
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Promoted to Process trainer in the short span of 9 months because of excellent performance in sales and customer service.
- Awarded Champion of the quarter twice.
Education
High School Diploma -
- Elected Captain of the respective House.
- Awarded as an All Rounder.
- Represented the School in Badminton ZONAL competition and secured a Gold medal.
- Participated in Delhi State Armwrestling and secured Silver medal consecutively 2013-2014 and a Gold medal in 2015.
BBA - Sales And Marketing Education
08.2020 - Current
Skills
Operations management
Continuous improvements
Strong leadership abilities
Practices safety and sanitation standards
Equipment monitoring
Customer support
Training skills
Strategic planning
Cause and effect analysis
Staff Management
Project Management
Quality assurance training
Certification
First aid
Interests
Traveling
Trading (Crypto/NFTs)
Workout
Timeline
Line Manager - Qatar Chemicals
09.2021 - 02.2022
Senior Business Development Manager - Digi Upaay Solutions Private Limited
12.2020 - 08.2021
Sikkim Manipal University - BBA, Sales And Marketing Education
08.2020 - Current
First aid
10-2019
CPR/AED
10-2019
Cabin Crew Member - Qatar Airways
09.2019 - 08.2020
Aircraft Safety and security
09-2019
Dispute and Fraud Analyst - American Express
04.2019 - 09.2019
Cabin Crew Member - Vistara (TATA SIA Airlines)
06.2018 - 04.2019
Senior Process Associate - Personiv (TELUS)
01.2018 - 06.2018
Process Associate - Expedia
07.2016 - 12.2017
Shiv Vani Model Ser. Sec. School - High School Diploma,