Hilenny Rodriguez

• Managed high-volume invoice processing tasks while meeting tight deadlines for vendor payments.
• Collaborated with the team on special projects, problem-solving, and contributed valuable insights.
• Enhanced department collaboration by serving as liaison between accounting department and other business units.
• Reduced late payments by implementing a streamlined accounts payable system and facilitating disputes.
• Managed complex problem-solving for upper management to complete projects on-time.
• Facilitated financial audits by maintaining organized records and providing necessary documentation to auditors.

● Managed multiple tasks and met time-sensitive deadlines.

● Answered phone promptly and directed incoming calls to correct offices.

● Distributed mail, scanned in and recorded checks.

● Checked-in visitors, distributed visitor badges, and managed log books to comply with security initiatives.

● Coordinated and set up conference rooms for corporate and client meetings.

● Reviewed, organized, and scanned delivery invoices.

● Received and manually entered data into the system for customer billing.

● Ensured timely payment for two (2) major vendor facilities.

● Maintained accurate and up-to-date customer account data with manual forms processing and digital information updates.

● Executed wire transfers, stop payments, and account transfers.

● Filed forms, processed mail, and updated members' data along with securing member identity.

● Educated customers on banking website and mobile apps.

● Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

● Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

● De-escalated conflicts involving customer concerns and complaints.

● Communicated with clients to find and design layout best suited for specific needs and location.

● Made personal recommendations for customers by sharing product knowledge and demonstrating product.

● Negotiated and closed sales.

● Updated customers on scheduled deliveries of furniture to

homes.

● Worked to meet or exceed special targets for credit card applications and specific product promotions.

● Met weekly sales quotas of $12K and above.

● Process client credit applications and assessed available budget.

● Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

● Investigated and resolved accounting, service, and delivery concerns.

● Trained new employees on best practices and customer care procedures.

● Maintained and managed customer files and databases.

● Navigated multiple computer systems and applications to find information.

● Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

● Earned several “Employee of the Month” awards.

● Kept orderly and accurate accounting records by monitoring sales documentation.

● Personally handled incoming customers calls, provided needed information, and resolved any issues.

● Supervised department recoveries to maintain organized and professional displays for customers.

● Oversaw supply restocking, area cleaning, and product organization.

● Managed small team to ensure smooth daily operations.