Abigail Culpepper
Rohnert Park,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Gym Front Desk Attendent
Sonoma Fit
07.2023 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Enhanced gym cleanliness by thoroughly vacuuming, mopping, and sanitizing all workout areas.
- Reduced the spread of germs and bacteria by consistently wiping down equipment with disinfectant after each use.
After School Education and Safety Teacher
Sonoma County YMCA
08.2021 - 03.2023
- Maintained safe, clean, and organized classroom environment
- Instructed students individually and in groups, utilizing various teaching methods
- Involved parents in student education by cultivating strong relationships
- Instructed students in standardized subjects as well as general learning strategies and skills for social development and character
- Established and enforced rules for behavior and procedures to maintain order among students.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Customer Service Representative
Dominos Pizza
08.2019 - 06.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Delivered service and support to each customer, paving way for future business opportunities
- Upheld strict quality control policies and procedures during customer interactions.
Education
Bachelor of Science - Marine Biology
Sonoma State University
Rohnert Park, CA12.2023
Skills
- Communication
- Teamwork
- Attention to detail
- Problem-Solving
- Reliability
- Adaptability
Timeline
Gym Front Desk Attendent
Sonoma Fit
07.2023 - Current
After School Education and Safety Teacher
Sonoma County YMCA
08.2021 - 03.2023
Customer Service Representative
Dominos Pizza
08.2019 - 06.2021
Bachelor of Science - Marine Biology
Sonoma State University
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