Michelle Aguailar
Oxnard,CA
Summary
Self-Starter with reputation for quality work and attention to detail. Strong oral communication and organizational skills. Excellent ability with all personality types. Independent worker and team-player. Inter/Intrapersonal communication skills. Problem solving, honest, reliable, and productive. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Assistant
Dr. Abassi Pain Management Clinic
05.2022 - 06.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Utilized office management software to record and track customer information.
Patient Service Center and Customer & Client services
Santa Barbara Cottage Hospital/PDL
01.2008 - 01.2012
- Collection of patient information, draw and process blood/specimens, problem solving, and our goal is patients first and having excellent customer service
Admitting Clerk / Switchboard
Mad River Community Hospital
03.2022 - 06.2023
- Verified patient details and insurance coverage and collected co-pays.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Registered patients for labs, surgeries and radiology.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Enhanced patient satisfaction with timely and accurate registration of personal information and insurance details.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Office Manager
Dr. Thomas Kennedy
01.2008 - 01.2011
- Answered telephones, billing, scheduled appointments, collected and updated patient information
Trainer and Leader
Quest Diagnostics
01.1997 - 01.2008
- Worked with clients and patients on phone and in person, resolving and correcting problems with insurance and accounts
- Phlebotomy / process blood
- Collected and maintaining patient information
Education
BA in Healthcare Management -
Westwood College
Certified Medical Office Assistant - Customer Service
Conejo Valley Adult School
Thousand Oaks, CA04.2024
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Dedicated Team Player
- Resourceful
- Prioritizing Work
- Appointment Scheduling
- Strong Problem Solver
Certification
- State and National phlebotomy license
- California state realtors license
References
References upon Request
Timeline
Office Assistant
Dr. Abassi Pain Management Clinic
05.2022 - 06.2023
Admitting Clerk / Switchboard
Mad River Community Hospital
03.2022 - 06.2023
Patient Service Center and Customer & Client services
Santa Barbara Cottage Hospital/PDL
01.2008 - 01.2012
Office Manager
Dr. Thomas Kennedy
01.2008 - 01.2011
Trainer and Leader
Quest Diagnostics
01.1997 - 01.2008
BA in Healthcare Management -
Westwood College
Certified Medical Office Assistant - Customer Service
Conejo Valley Adult School
- State and National phlebotomy license
- California state realtors license
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