Summary
Overview
Work History
Education
Skills
Timeline
Intern

Jessica Bailey

Blissfield,MI

Summary

Pragmatic Mail Carrier with an engaging personality offering 19 years of delivery to commercial and residential customers. Reliable and considerate to resolve address discrepancies and increase accuracy. Strong management of heavy packages and delivery in inclement weather conditions. Committed to providing a high level of service and for finding ways to improve processes.

Overview

20
20
years of professional experience

Work History

Rural Carrier

USPS
Onsted, MI
04.2001 - 10.2019
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Delivered mail along established route in rural areas.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • Sorted mail according to order of address appearance for easy access in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Distributed mail on foot to residences and businesses, delivering to approximately 534 customers per shift.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Helped customers by carrying oversized parcels inside residences.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.

Office Assistant/Sales

Round Lake Sand And Gravel
Addison, MI
05.1998 - 02.2000
  • Assisted with facility scheduling and customer service.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Utilized Ticketing system regularly to complete job tasks, developing advanced proficiency.
  • Built and maintained relationships with affluent club members and guests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Advised regarding delays and special circumstances.

Education

High School Diploma -

Onsted Community High School
Onsted, MI
05.1998

Skills

  • Customer Satisfaction
  • Rewards Programs
  • Creative Solutions
  • Accurate Documentation
  • Safety Inspections
  • Issue Reporting
  • Compliance Requirements
  • Shipping Documentation
  • Critical Thinking
  • Professional Relationships
  • Public Service
  • Retail Sales
  • Order Fulfillment
  • Routing Accuracy
  • Customer Needs Assessments
  • Device Scanning
  • Active Learning
  • Inquiry Response
  • Trip Reports
  • Administrative Support
  • Complex Problem-Solving
  • Money Orders
  • Post Office Operations
  • Company Standards
  • Customer Experience
  • Effective Customer Communication
  • Training Junior Team Members
  • Customer Inquiries
  • Daily Vehicle Inspections
  • Mail Sorting and Delivery
  • Inspecting Goods
  • Global Positioning Systems (GPS)
  • Standard Operating Procedures Understanding
  • Maintaining Clean Work Areas
  • Safe Driving Practices
  • Payment Transactions
  • Hazardous Materials

Timeline

Rural Carrier

USPS
04.2001 - 10.2019

Office Assistant/Sales

Round Lake Sand And Gravel
05.1998 - 02.2000

High School Diploma -

Onsted Community High School

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Jessica Bailey