MATTHEW ALAN KRUPSKI
Frisco,TX
Summary
Proactive and results-focused hospitality and brand representative with a proven ability to deliver exceptional guest experiences, streamline operations, and strengthen brand loyalty in high-demand service environments. Adept at leading teams, executing large-scale events, and implementing process improvements that directly impact customer satisfaction, retention, and revenue. Skilled in aligning operational excellence with strategic brand initiatives to achieve measurable business outcomes.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Golf Service Representative
Omni PGA Frisco – Fields Ranch
03.2024 - Current
- Delivered personalized golf services and premium equipment solutions, driving a 20% increase in guest satisfaction ratings.
- Redesigned daily service operations, reducing wait times by 15% and enhancing overall pace-of-play efficiency.
- Coordinated large-scale tournaments and corporate outings, elevating brand visibility and fostering repeat business.
- Maintained 100% equipment availability through precise inventory controls and proactive supplier engagement.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Delivery Ambassador / Field Trainer
Restoration Hardware (RH)
06.2022 - 03.2023
- Developed and facilitated training programs for 15+ employees, improving delivery accuracy and service quality by 12%.
- Collaborated with design teams to stage luxury spaces, increasing showroom conversion rates and enhancing brand perception.
- Managed 10 delivery crews to uphold luxury service standards, achieving three consecutive months without service complaints.
- Streamlined operational workflows, reducing delivery delays by 18% and boosting team productivity.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
Installation Assistant
Nebraska Furniture Mart (NFM)
09.2020 - 06.2022
- Improved delivery efficiency by 18% through strategic inventory management and fulfillment accuracy.
- Installed high-value furnishings to exact client specifications, achieving a 100% satisfaction rate.
- Maintained a perfect safety record with zero incidents during tenure.
- Resolved complex installation challenges to preserve client trust and ensure brand excellence.
- Ensured client satisfaction with high-quality installations, meticulously following guidelines and specifications.
- Identified opportunities for process improvement within the installation department, leading to increased efficiency and cost savings.
Route Vendor
Canteen Vending
09.2019 - 03.2020
- Directed warehouse and delivery operations, maintaining 98% inventory accuracy and timely replenishment.
- Optimized route planning to increase profitability and improve delivery speed.
- Enhanced supplier relationships to ensure consistent stock levels and service reliability.
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
Warehouse Assistant / Route Driver
Greenwood Office Outfitters
10.2004 - 07.2019
- Managed warehouse logistics and delivery scheduling, achieving a 98% on-time performance rate.
- Strengthened client retention through consistent service quality and relationship management.
- Installed and configured office equipment to enhance workspace efficiency.
Member Experience Representative
Colonial Country Club
08.2002 - 09.2008
- Provided high-touch member engagement services, improving satisfaction and retention rates.
- Oversaw PGA tournament logistics for 1,000+ attendees, ensuring seamless execution.
- Increased retail revenue through improved product placement and merchandising strategies.
- Coordinated closely with marketing and communications teams to ensure membership materials were engaging, informative, and effectively conveyed the value of joining the organization.
- Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
Education
Bachelor of Science - Social Science
Kansas State University
Manhattan, KS 08.2012 - 05.2015
Skills
- Hospitality & Event Management
- Luxury Guest Service Standards
- Client Relationship Building
- Customer Retention Strategies
- Revenue Growth & Sales Enablement
- Tournament & Event Logistics
- Inventory Optimization
- Team Leadership & Training
- Process Improvement
- Conflict Resolution & Service Recovery
- Salesforce
- Dispatch Tracker
- Microsoft Office Suite
- Spreadsheet Software
- Retail POS
- GPS Systems
Timeline
Golf Service Representative
Omni PGA Frisco – Fields Ranch
03.2024 - Current
Delivery Ambassador / Field Trainer
Restoration Hardware (RH)
06.2022 - 03.2023
Installation Assistant
Nebraska Furniture Mart (NFM)
09.2020 - 06.2022
Route Vendor
Canteen Vending
09.2019 - 03.2020
Bachelor of Science - Social Science
Kansas State University
08.2012 - 05.2015
Warehouse Assistant / Route Driver
Greenwood Office Outfitters
10.2004 - 07.2019
Member Experience Representative
Colonial Country Club
08.2002 - 09.2008