Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Letitia Jones

Philadelphia,PA

Summary

Results-driven customer service professional with extensive experience in data entry within the legal and medical sectors. Known for exceptional organizational skills and advanced proficiency in software applications, including EPIC and Microsoft Suite. Recognized for outstanding verbal communication capabilities and a strong commitment to serving diverse populations. Aiming to leverage expertise to optimize operational efficiency and elevate client satisfaction.

Overview

21
21
years of professional experience

Work History

Administrative Coordinator

Jefferson Health System
Philadelphia, PA
07.2024 - Current
  • Managing daily office operations and ensuring efficiency.
  • Handling correspondence, emails, and phone calls.
  • Preparing reports, presentations, and documents.
  • Updating and managing databases, spreadsheets, and records.
  • Ordering and stocking office supplies while managing inventory levels.
  • Completing patients' documents, forms, and notes.
  • Managing multiple physicians, schedules, calendars, and daily workflows.
  • Canceling, rescheduling, scheduling, patients' appointments.
  • Scheduling and coordinating meetings, appointments, and travel arrangements.

COURT ADMINISTRATIVE OFFICER II

CITY OF PHILADELPHIA- MUNICIPAL COURT
Philadelphia, USA
04.2023 - 07.2024
  • Maintained files and filing, keeping sensitive information confidential
  • Organized and maintained filing systems to ensure accurate record keeping
  • Processed invoices, purchase orders, expense claims and other transactions according to established procedures
  • Served as primary point of contact for facilitating operational and administrative inquiries
  • Reviewed incoming documents for accuracy and completeness prior to processing
  • Compiled and entered data into various databases to ensure accuracy and completeness
  • Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel
  • Managed calendars, scheduled meetings and organized events
  • Provided support in the preparation of reports, presentations and other documents
  • Served as a liaison between internal departments to facilitate communication flow

COURT ADMINISTRATIVE OFFICER II

CITY OF PHILADELPHIA- FAMILY COURT
Philadelphia, USA
06.2015 - 04.2023
  • Used Microsoft Office Suite to create and revise documents and presentations
  • Prepared agendas for meetings, compiled minutes of meetings and tracked action items
  • Screened incoming telephone calls, routing to appropriate personnel
  • Created spreadsheets using Microsoft Excel to track data trends over time
  • Greeted visitors warmly while providing excellent customer service
  • Maintained calendars and schedules to set appointments for management team
  • Prepared agendas and materials for meetings and conferences
  • Prepared a variety of documents related to the case such as briefs, memoranda, affidavits, petitions, orders and judgments
  • Developed strong interpersonal skills to effectively interact with clients, attorneys, judges, and other court personnel
  • Efficiently handled multiple assignments simultaneously while maintaining high standards of accuracy

PATIENT SERVICE REPRESENTATIVE

BALA ORAL HEALTH
Bala Cynwyd, USA
09.2013 - 06.2015
  • Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism
  • Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency
  • Scheduled appointments and assisted with referrals
  • Verified patient information to ensure accuracy prior to appointment check-in
  • Ensured compliance with HIPAA regulations through proper handling of confidential patient information
  • Processed payments accurately by verifying insurance coverage and applying copays and deductibles when applicable
  • Input patient data into the electronic medical record system accurately and efficiently
  • Processed payments and reconciled accounts
  • Assisted patients with completing paperwork and understanding medical terminology

PATIENT SERVICE REPRESENTATIVE

DOC BRESLER'S CAVITY BUSTERS
Philadelphia, USA
07.2011 - 08.2013
  • Assisted patients with completing paperwork and understanding medical terminology
  • Obtained proper authorization and identification prior to release of confidential medical records
  • Utilized Microsoft Office Suite daily for various tasks such as creating patient charts or updating spreadsheets
  • Compiled medical records for new patients using electronic health records system
  • Prepared correspondence such as letters of authorization or referrals according to established protocols
  • Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism
  • Scheduled appointments and assisted with referrals
  • Verified patient information to ensure accuracy prior to appointment check-in
  • Provided excellent customer service to patients and their families

PATIENT CARE COORDINATOR

PENN HOMECARE AND HOSPICE
Bala Cynwyd, USA
06.2004 - 04.2009
  • Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues
  • Used computer and job-related software to compile and record medical charts and reports
  • Utilized electronic health records system for accurate data entry of patient information such as demographics, insurance coverage, and physician orders
  • Answered telephones and directed calls and voicemails to appropriate staff
  • Collaborated closely with multidisciplinary teams including physicians, nurses, social workers, physical therapists to ensure seamless coordination of care services
  • Explained medical procedures, treatments, and tests to patients and their families
  • Coordinated timely scheduling of appointments and follow-ups with physicians or other healthcare professionals based on individual needs

Education

HIGH SCHOOL DIPLOMA -

UNIVERSITY CITY HIGH SCHOOL
Philadelphia
06.2018

CERTIFICATION IN BUSINESS -

DPT BUSINESS SCHOOL
Philadelphia
05.2001

Skills

  • Effective communication
  • Scheduling appointments
  • Office management
  • Software proficiency: (EPIC, Microsoft Suite)
  • Team leadership
  • Records management
  • Conflict Resolution
  • Organizational Skills
  • Customer service
  • Training and coaching

References

  • Tanetta Stanfield, Patient Safety Coordinator, Children's Hospital Of Philadelphia, (215) 605-7191, Friend, tanettasstandfield@gmail.com
  • Katherine Darby, Court Administrative Officer, City Of Philadelphia- Family Court, (215) 910-3518, Friend, katherine.darby@courts.phila.gov
  • Crystal Cannady-Dickson, Court Representative, Family Court City Of Philadelphia, (267) 549-2694, Friend, crystal.cannady@courts.phila.gov

Timeline

Administrative Coordinator

Jefferson Health System
07.2024 - Current

COURT ADMINISTRATIVE OFFICER II

CITY OF PHILADELPHIA- MUNICIPAL COURT
04.2023 - 07.2024

COURT ADMINISTRATIVE OFFICER II

CITY OF PHILADELPHIA- FAMILY COURT
06.2015 - 04.2023

PATIENT SERVICE REPRESENTATIVE

BALA ORAL HEALTH
09.2013 - 06.2015

PATIENT SERVICE REPRESENTATIVE

DOC BRESLER'S CAVITY BUSTERS
07.2011 - 08.2013

PATIENT CARE COORDINATOR

PENN HOMECARE AND HOSPICE
06.2004 - 04.2009

HIGH SCHOOL DIPLOMA -

UNIVERSITY CITY HIGH SCHOOL

CERTIFICATION IN BUSINESS -

DPT BUSINESS SCHOOL

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Letitia Jones