Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Muhawenimana

Tucson,AZ

Summary

Friendly, empathetic, and dependable professional with significant experience in customer service and healthcare settings. Recognized for exceeding goals and being successful in fast-paced and competitive environments. Utilizes strong listening and verbal communication skills to identify customers’ needs and responsiveness to meet their various goals. Possesses adaptability and customer-centric and detail-oriented nature to help the company reach its own business goals. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Attend BHT/DSP passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Well-rounded Personal Care Aide with [Number]sting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and [Task]. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors. Reliable BHT/DSP enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

6
6
years of professional experience

Work History

Direct Support Professional

Sevita
02.2024 - Current
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Assisted disabled clients to support independence and well-being.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.

Behavioral Health Technician

Centria Healthcare Autism Services
11.2023 - 02.2024
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Searched resident belongings prior to and during stays.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Performed client intake procedures according to internal standards for new admissions.
  • Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.

Direct Support Professional

ValleyLife
05.2023 - 08.2023
  • Responsibly distributed medications to 5 patients and completed relevant charts without any errors
  • Provided HIPAA compliant, effective, and timely resident status updates to other medical staff and other department personnel daily
  • Responded quickly to residents to decrease their level of stress, diffuse any tension and make a positive impression.

Childcare Provider

Nanny-Self Employed
05.2020 - 05.2023
  • Creatively engaged children of all ages in educational games and activities to boost learning and development
  • Commended and encouraged positive behaviors in age appropriate ways
  • Updated parents and caregivers on children’s daily activities, celebrated meeting milestones and discussed improvements needed in a supportive way
  • Maintained proper attendance records and requested office supplies as needed.

Behavioral Health Technician

Muco Behavioral Health Residential Home
05.2022 - 04.2023
  • Provided good quality in-home care to 5 residents at a time
  • Utilized company resources to meet residents’ physical and emotional needs
  • Assisted residents to resolve issues when needed

Wells Fargo

Fraud Investigation Specialist
09.2021 - 10.2021
  • Managed incoming customer calls with a polite and empathetic approach, verified information to ensure account security
  • Reviewed account activity and documentation to identify and mitigate customer fraud claims
  • Collaborated with other teams to troubleshoot and resolve issues of fraud
  • Documented daily actions and outcomes per company policy
  • Adhered to regulations and internal policies and procedures

Bank of America

Relationship Banker
02.2021 - 07.2021
  • Processed banking transactions using the Merlin Teller system such as deposits, withdrawals, transfers funds, cash advances, and generated cashier's checks
  • Greeted clients in the lobby promptly, signed clients in to SSA to review their relationship, and educated clients on our mobile and online services to make their banking more convenient
  • Adhered to established policies and procedures to mitigate bank losses and risk
  • Assessed customer needs by asking open-ended questions to uncover their banking needs and provided guidance, products, and solutions in an informative manner to meet those needs.

Ross

Cashier
06.2018 - 08.2019
  • Built trusting and loyal relationships with 40-100 clients weekly and increased customer satisfaction scores by a significant amount
  • Answered customer inquiries about store policies and addressed concerns with a professional demeanor
  • Managed over $10,000 in cash, checks, and credit card transactions with excellent accuracy levels
  • Shared expertise on bank products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects

Education

High School Diploma -

Independence High School
Glendale, AZ

No Degree - Psychology

University of Arizona
Tucson, AZ
05.2027

Certificate in Business Operations -

Year Up
Chicago, IL
06.2021

Skills

  • Team player
  • Creative problem-solver
  • Detail-oriented
  • Significant experience with Microsoft Office

First aid and safety

Behavior redirection

Client Support

Compassionate Care-giving

Medication Administration

Behavioral Management

Client documentation

Care Delivery

Nutrition Support

Time Management

Fast Learner

CPR Certification

Timeline

Direct Support Professional

Sevita
02.2024 - Current

Behavioral Health Technician

Centria Healthcare Autism Services
11.2023 - 02.2024

Direct Support Professional

ValleyLife
05.2023 - 08.2023

Behavioral Health Technician

Muco Behavioral Health Residential Home
05.2022 - 04.2023

Wells Fargo

Fraud Investigation Specialist
09.2021 - 10.2021

Bank of America

Relationship Banker
02.2021 - 07.2021

Childcare Provider

Nanny-Self Employed
05.2020 - 05.2023

Ross

Cashier
06.2018 - 08.2019

High School Diploma -

Independence High School

No Degree - Psychology

University of Arizona

Certificate in Business Operations -

Year Up
Anna Muhawenimana