Shauna De La Cruz
Wauwatosa,WI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bank Teller position. Ready to help team achieve company goals. Seeking to reenter customer service after stepping away from career to care for elderly mother with late onset Alzheimer's disease.
Overview
11
11
years of professional experience
Work History
HR Assistant Employee Relations
VA Medical Center
01.2019 - 01.2024
- Improved employee satisfaction by streamlining HR processes and implementing efficient systems.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Mitigated potential legal issues by staying up-to-date on employment law changes, promptly updating policies as needed.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
HR Recruitment Specialist
VA Medical Center
09.2017 - 01.2019
- Implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Conducted thorough candidate screenings, including resume reviews, and reference checks.
- Maintained compliance with all federal and state employment regulations throughout entire recruitment lifecycle.
- Recruited talented, diverse and qualified candidates for employment.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
- Developed and posted vacancy announcements by leveraging online and print recruitment tools to attract highly-qualified candidates and develop robust talent pool.
- Conducted background checks and verification.
HR Assistant Processing and Records
VA Medical Center
05.2015 - 09.2017
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Mitigated potential legal issues by staying up-to-date on employment law changes, promptly updating policies as needed.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Supported coordination of benefits open enrollment activities and process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Processed employee termination paperwork at direction of supervisory staff.
- Responded to employee inquiries regarding benefits and other HR topics.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Disbursement Analyst Accounts Payable
Brookdale Senior Living Corporate Office
11.2014 - 10.2015
- Streamlined accounts payable processes by implementing efficient systems and reducing processing time.
- Improved payment accuracy with meticulous invoice review and reconciliation efforts.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
- Reduced outstanding accounts payable balances by diligently following up on overdue invoices and negotiating payment terms.
- Contributed to financial reporting accuracy by reconciling accounts payable general ledger accounts monthly.
- Implemented paperless invoicing system to reduce environmental impact and improve document organization.
- Managed high-volume invoice processing efficiently, maintaining consistent record of timely payments.
- Worked closely with IT to troubleshoot software issues and implement system improvements, enhancing overall efficiency in Accounts Payable processes.
- Provided strong customer service and support to prevent invoice and expense issues.
- Assisted with annual audits by generating reports and collecting and consolidating invoice information.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Purchase Card Analyst
Brookdale Senior Living Corporate Office
02.2013 - 11.2014
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering unified approach toward shared goals.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
Education
Technical Diploma Accounting Assistant -
MATC
Milwaukee, WI05.2012
High School Diploma -
Pius XI Highschool
Milwaukee, WI05.1991
Skills
- Bank Reconciliation
- Invoice Processing
- Data Entry Accuracy
- Conflict Resolution
- Adaptability
- Decision Making
- Teamwork Abilities
- Organizational Skills
- Account Reconciliation
- Cash Management
- Attention to Detail
- Account Auditing
Timeline
HR Assistant Employee Relations
VA Medical Center
01.2019 - 01.2024
HR Recruitment Specialist
VA Medical Center
09.2017 - 01.2019
HR Assistant Processing and Records
VA Medical Center
05.2015 - 09.2017
Disbursement Analyst Accounts Payable
Brookdale Senior Living Corporate Office
11.2014 - 10.2015
Purchase Card Analyst
Brookdale Senior Living Corporate Office
02.2013 - 11.2014
Technical Diploma Accounting Assistant -
MATC
High School Diploma -
Pius XI Highschool
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