Summary
Work History
Education
Skills
Timeline
Generic

Ricka Messerve

Real Estate Agent
San Marcos,Texas

Summary

Versatile Business Professional offering more than a decade of overseeing and managing numerous teams, facilities, and operations to meet business objectives. Strong knowledge of business development and key decision making. Disciplined and forward-thinking approach with excellent communication and team-building skills.

Work History

Licensed Real Estate Assistant

Realty Austin
Austin, Texas
03.2022 - Current
  • Coordinated appointments to show marketed properties.
  • Maintain inventory list of available developments.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Performed research to collect and record industry data.
  • Claim 60 leads per month, and follow up in accordance with company cadence.
  • Schedule and attend buyer tours with developers with leads.

Senior Billing Specialist

BRC Healthcare
Manor, TX
  • Process all insurance billing at assigned facilities.
  • Review and report all insurance refund requests, check for accuracy, disputed discrepancies, and submit all valid requests to accounting for payment.
  • Follow up on past due and denied claims and re-submit corrected claims, and submit appeals, as approved by the Director of Revenue Control Management.
  • Receive payments and adjustments according to the patient's Explanation of Benefits in the billing software.
  • Present all write-off requests for assigned facilities to DRCM.
  • Serve as backup to the Admissions Department for verification of benefits.
  • Provide support, training, and guidance to members of the billing team as necessary,

Medical Billing Assistant

BRC Healthcare
Manor, Texas
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Filed and updated patient information and medical records.
  • Posted payments and collections on regular basis.
  • Adhered to established standards to safeguard patients' health information.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Orchestrated medical coding, payment posting, accounts receivables, and collections.
  • Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
  • Independently managed four facility programs.

Executive Director of the Women's Program

BRC Healthcare
Manor, Texas
  • Supervise and direct daily work for Recovery Mentors/Counselors, and RCA Lead
  • Maintain client care protocol and standards to ensure that all federal and state laws, policies, regulations, and guidelines for client care are met.
  • Welcome new clients, meet with families and assign Recovery Mentor/Counselor and client buddy.
  • Direct weekly staff meetings with Recovery Mentors/Counselors and clients.
  • Direct crisis management as necessary.
  • Lead high accountability group daily and other educational sessions.
  • Annual performance evaluations for all direct reports.
  • Provide direct care to clients and family members on caseloads.
  • Fostered a work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
  • Interviewed, supervised and motivated numerous staff members to achieve optimal productivity.

Facility Office Manager

BRC Healthcare
Manor, Texas
  • Maintained computer and physical filing systems.
  • Oversaw office supply inventory, and necessary compliance ordering.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Welcomed new patients and visiting families.
  • Completed initial intake for patients.
  • Contacted financial parties for tuition payments for long term patients.

Peer Recovery Support Specialist Director

BRC Healthcare
Manor, Texas
  • Provided emergency response in crisis situations to defuse tensions and prevent violence.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Developed goal-oriented activity groups to improve clients' level of functioning.
  • Ensure that all Peer Recovery Support Specialists receive and maintain current and proper certification and/or licensing with applicable governing authorities, including CPR certifications.
  • Met with new clients to welcome them into the company's various programs and introduce them to their PRSS.
  • Direct weekly staff meeting with Segue Coaches and Sober Living House Managers.
  • Review requests for scholarship or discounted tuition for clients and receive approval from executive leadership team.
  • Work in tandem with executive leadership team to provide referrals to clients and families.
  • Attended monthly family visitation services.
  • Annual performance evaluations for all Peer Recovery Support Specialistsassigned.
  • Audit PRSS caseload documentation for accuracy, completeness and compliance with all applicable laws, rules and standards.

Peer Recovery Support Specialist

BRC Healthcare
Manor, Texas
  • Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
  • Helped patients to deal with realities of their mental health diagnoses and develop coping skills.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered recovery health therapy recommendations.
  • Assisted with resume development.
  • Implemented daily life skills, and accountability.

Resident Care Associate Supervisor

BRC Healthcare
Manor, Texas
  • Remained alert to problems or health issues of clients and competently responded.
  • Recognized and reported abnormalities or changes in apatient's health status to a case manager.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Determined specific needs and provided the most appropriate level of services for patient well-being.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Monitored and assisted residents through individual service plans.
  • Shopped for groceries regularly in order to keep the facility stocked with necessities.
  • Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in the establishment of long-term, professional relationships.
  • Observed behaviors and emotional responses of clients to address concerns and protect each person from harm.
  • Offered crisis management support to intervene and support patients' mental and emotional needs to enhance physical outcomes and overall happiness.
  • Administered medications to patients and remained vigilant for negative side effects.I

Resident Care Associate

BRC Healthcare
Manor, Texas
  • Supervise and direct client daily activity.
  • Maintain a daily communication log for any issues that need to be addressed.
  • Attend and supervise off-site meetings and outings.
  • Supervise and delegate meal preparation and clean up.
  • Inspect building and property for safety concerns and reports to supervisor.
  • Able to assesses for at-risk factors (suicide and self-harm) and intervenes appropriately in accordance with policy and procedures.
  • Client compliance in regards to cleanliness and safety of occupied areas.
  • Respond to client injuries or accidents immediately, notifying proper authorities.
  • Secure medications and observe self-administration of medications in accordance with policy and procedures.
  • Ensure that all clients are properly trained prior to being assigned chores.
  • Monitor checklists for accuracy and effectiveness.
  • Transport clients to appointments, as needed.
  • Practice all vehicle safety measures when transporting clients,

Education

No Degree - Liberal Arts And General Studies

Austin Community College
Austin, TX

No Degree - Real Estate

Champions School of Real Estate
Austin
11.2021

Skills

  • Business Leadership
  • Managing Operations and Efficiency
  • Management Training
  • Positive Reinforcement Strategies
  • Focus and Follow-Through
  • Department Oversight
  • Employee Performance Reviews
  • Administration and Reporting
  • Customer Satisfaction
  • Scheduling and Coordinating
  • Employee Coaching and Motivation
  • Problem Anticipation and Resolution

Timeline

Licensed Real Estate Assistant

Realty Austin
03.2022 - Current

Senior Billing Specialist

BRC Healthcare

Medical Billing Assistant

BRC Healthcare

Executive Director of the Women's Program

BRC Healthcare

Facility Office Manager

BRC Healthcare

Peer Recovery Support Specialist Director

BRC Healthcare

Peer Recovery Support Specialist

BRC Healthcare

Resident Care Associate Supervisor

BRC Healthcare

Resident Care Associate

BRC Healthcare

No Degree - Liberal Arts And General Studies

Austin Community College

No Degree - Real Estate

Champions School of Real Estate

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Ricka MesserveReal Estate Agent