Amy Franklin
Toccoa,Ga.
Summary
I am a motivated team player with 20+ years of experience as a Business Office Manager with a leading company in healthcare. I am passionate about providing excellent customer service to patients, families and company partners, while also meeting and exceeding financial goals for my center.
Overview
26
26
years of professional experience
Work History
Human Resources and Business Office Manager
PruittHealth-Toccoa
11.2021 - Current
- Primary contact for partners, patients, family members, vendors and contractor services
- Discuss and educate patients and family members on services offered by the facility and methods of payments for those services
- Verify accuracy of patient information and completeness of admissions file
- Maintain patient financial files
- Update daily census and maintain accuracy
- Daily deposits
- Reconcile facility petty cash
- Distribute funds, record transactions, and reconcile Patient trust
- Process Medicaid applications, review financials of potential admissions
- Upload vendor invoices for payment and complete new vendor process
- Establish and maintain partner files
- Complete new hire paperwork and orientation
- Perform Human Resource, recruiting and payroll duties
- Edit and review timecards for accuracy
- Calculate daily nursing hours
- Workers Comp coordinator
- Assist in State survey and Joint Commission accreditation
- Lead chairperson for Committed to Caring Committee
- Participated in Safety Committee
Business Office Manager
PruittHealth-Athens Heritage
12.2002 - 11.2021
- Primary contact for partners, patients, family members, vendors and contractor services
- Discuss and educate patients and family members on services offered by the facility and methods of payments for those services
- Assist in State survey and Joint Commission accreditation
- Verify accuracy of patient information and completeness of admissions file
- Maintain patient financial files
- Update daily census and maintain accuracy
- Daily deposits
- Reconcile facility petty cash
- Distribute funds, record transactions, and reconcile Patient trust
- Process Medicaid applications, review financials of potential admissions
- Upload vendor invoices for payment and complete new vendor process
- Establish and maintain partner files
- Complete new hire paperwork and orientation
- Perform Human Resource, recruiting and payroll duties
- Edit and review timecards for accuracy
- Calculate daily nursing hours
- Workers Comp coordinator
- Lead chairperson for Committed to Caring Committee
- Participated in Safety Committee
- Supervise Coffee Shop attendant, administrative assistant and HR Coordinator
LEAD Medicare Billing Specialist
PruittHealth-Corporate
06.1999 - 12.2002
- Review claims and bill for 35 Skilled Nursing Facilities
- Review Medicare denials and reprocess claims
- Adjust Medicare Claims
- Oversee team of Medicare billers
- Prepare AR reports for AR Manager
Education
Associates Degree - accounting
Gainesville College
12.1997
Skills
- Attention to detail
- Good organization skills
- Strong work ethic
- Maintain positive 'Can Do' attitude
- Great Customer Service Skills
- Excellent written and verbal communication skills
Timeline
Human Resources and Business Office Manager
PruittHealth-Toccoa
11.2021 - Current
Business Office Manager
PruittHealth-Athens Heritage
12.2002 - 11.2021
LEAD Medicare Billing Specialist
PruittHealth-Corporate
06.1999 - 12.2002
Associates Degree - accounting
Gainesville College
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