Heather Wasikowski
Shelby Township, MI
Summary
Transformational Director of Operations with 12+ years of experience driving organizational excellence and bottom-line growth. Proven track record of optimizing operations, achieving up to 86% efficiency improvements, and leading multi-million-dollar P&Ls. Expert in strategic planning, team development, and process optimization across diverse industries.
Overview
12
12
years of professional experience
Work History
Director of Operations
Belle
07.2022 - Current
- Orchestrated complete operational transformation, driving 86% efficiency improvement through innovative process redesign and automation initiatives
- Led development of proprietary mobile app increasing field staff productivity by 65% and reducing administrative overhead by 42%
- Implemented data-driven KPI framework resulting in 38% improvement in core metrics and 28% increase in customer satisfaction
- Established scalable operational infrastructure supporting 145% year-over-year growth while maintaining quality standards
- Developed and executed strategic workforce optimization plan reducing overtime costs by 32% while improving employee satisfaction scores
- Created comprehensive quality assurance program resulting in 92% reduction in service delivery issues
Senior Regional Operations Manager
Continental Services
09.2019 - 07.2022
- Led operations for 32 corporate dining locations with $45M annual revenue across Michigan and Ohio markets
- Spearheaded operational efficiency program reducing costs by 34% while improving customer satisfaction scores by 22%
- Implemented innovative inventory management system resulting in 28% reduction in food waste and 18% margin improvement
- Developed regional expansion strategy leading to successful launch of 8 new locations and $12M revenue growth
- Created cross-location best practices program generating $2.1M in annual cost savings through standardization
- Designed and executed leadership development program resulting in 85% internal promotion rate for management positions
General Manager
San Marino Club
08.2018 - 09.2019
- Led 50+ member team at premier event venue, achieving 15% revenue increase
- Managed $250,000 capital renovation project while reducing operational expenses by 20%
- Optimized venue operations while maintaining premium service standards
- Established strategic partnerships with key stakeholders and vendors
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Director of Catering and Operations
Cutting Edge Cuisine
05.2016 - 08.2018
- Scaled catering operations from $1K to $500K events while maintaining 98% client satisfaction rate
- Implemented innovative inventory management system reducing waste by 25% and increasing profit margins by 18%
- Developed and executed comprehensive staff training program resulting in 40% reduction in service errors
- Created streamlined event execution framework that increased capacity by 30% without additional staffing
- Established strategic vendor partnerships resulting in 22% reduction in food and beverage costs
Co-Director of Events
The Community House
05.2013 - 06.2016
- Transformed department performance, driving revenue from $850K to $1.1M in 6 months through strategic initiatives
- Implemented new pricing strategy that increased average event profit margin by 28%
- Developed innovative event management system resulting in 45% increase in client referrals
- Created and executed marketing campaigns that generated $300K in new business revenue
- Established premier vendor network program generating additional annual revenue of $75Kdecoration, coordination of vendors, and billing
Education
Bachelor of Science - Business
Oakland University
Rochester, MI06-2008
Skills
- Scale: Built healthcare operations from 5 to 400 professionals across 7 states
- Efficiency: Reduced operational costs by 40% through process automation
- Growth: Supported 200,000 annual patient interactions while maintaining 95% satisfaction
- Technology: Implemented integrated systems reducing workflow time by 60%
- Team: Developed high-performance culture achieving 85% retention rate
Timeline
Director of Operations
Belle
07.2022 - Current
Senior Regional Operations Manager
Continental Services
09.2019 - 07.2022
General Manager
San Marino Club
08.2018 - 09.2019
Director of Catering and Operations
Cutting Edge Cuisine
05.2016 - 08.2018
Co-Director of Events
The Community House
05.2013 - 06.2016
Bachelor of Science - Business
Oakland University
Similar Profiles
Penelope Rose SheppardPenelope Rose Sheppard
Beauty and the Beast at BelleBeauty and the Beast at Belle
SEKOU DOUMBOUYASEKOU DOUMBOUYA
CEO at Belle Vue Eco-Smart Tech International School, Belle Vue Professional Studies & Belle Vue Mineral WaCEO at Belle Vue Eco-Smart Tech International School, Belle Vue Professional Studies & Belle Vue Mineral Wa
Jerry ShreemanJerry Shreeman
Finance Assistant at Belle Chasse Academy School Belle ChasseFinance Assistant at Belle Chasse Academy School Belle Chasse