Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Shanna Lyon
Idaho Falls,ID
Summary
Overview
24
years of professional experience
Work History
Broadmouth Canyon Ranch
Driver, Buyer
09.2022 - 07.2024
Job overview
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Devised and implemented strategies to optimize purchasing processes and reduce costs.
- Sorted and delivered materials to different work areas and staff.
- Requisitioned new supplies and maintained storage areas.
Expressions Vinyl
Inventory Coordinator
05.2020 - 06.2022
Job overview
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Collaborated with sales and production teams to forecast demand accurately and maintain optimal inventory levels.
- Managed all related documentation and records for department.
- Purchased new supplies in line with projections and current inventory levels.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Reviewed in-house stock to determine materials availability for production jobs.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
INL
Cafeteria Supervisor
08.2017 - 04.2020
Job overview
- Directed food preparation and cooking activities to meet health and safety standards.
- Set and oversaw weekly and special event menu plans.
- Updated daily logs, checked in deliveries and submitted weekly reports.
- Implemented proper sanitation practices across all areas of operation to ensure adherence to local health department standards.
- Managed cash handling procedures, ensuring accuracy in transactions and preventing discrepancies in financial reporting.
- Created daily schedules for staff members, ensuring smooth workflow during peak hours.
- Streamlined inventory management, reducing waste and optimizing food costs.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled food costs and managed inventory.
Cal Ranch
Clothing Department Supervisor
03.2015 - 08.2018
Job overview
- Researched issues to obtain appropriate answers to customer inquiries.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 10-15 employees, delegated tasks and held each employee accountable for completing assignments.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained new employees on overall company and department-specific policies and procedures.
- Handled cash register, returns, and refunds.
Verizon Wireless
Assistant Retail Sales Operations
01.2001 - 03.2012
Job overview
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in overall operations strategy.
- Played integral role in launching new products successfully into market through targeted sales efforts and promotional activities.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Managed team of sales professionals, ensuring consistent performance and achievement of targets.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Idaho Falls High SchoolIdaho Falls, ID
High School Diploma
02-1996
University Overview
Skills
- Time Management
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Follow-up skills
- Attention to Detail
- Multitasking
- Effective Communication
Timeline
Driver, Buyer
Broadmouth Canyon Ranch
09.2022 - 07.2024
Inventory Coordinator
Expressions Vinyl
05.2020 - 06.2022
Cafeteria Supervisor
INL
08.2017 - 04.2020
Clothing Department Supervisor
Cal Ranch
03.2015 - 08.2018
Assistant Retail Sales Operations
Verizon Wireless
01.2001 - 03.2012
Idaho Falls High School
High School Diploma
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