Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OfficeManager

Denise Jordan-Currul

Wolfeboro,NH

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience

Work History

Office Manager

G Bolton, Inc
Rochester, NH , NH
08.2020 - Current
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Developed standard operating procedures for all administrative employees.
  • Sourced vendors for special project needs and negotiated contracts.
  • Maintained CRM database with customer updates and report generation.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Adhered to federal and state guidelines and managed payroll and benefits for over 8 employees.
  • Created organizational filing systems for records, correspondence.
  • Accurately prepared weekly certified payroll and tracking data using Procore and Elations systems.

Adminstration

Rochester Truck Repair
Rochester, NH
09.2012 - 08.2020
  • Recorded expenses and maintained accounting records.
  • Worked with supervisors and management to maintain status reports and update information for client projects.
  • Prepared weekly employee work schedules for team members.
  • Consulted with manager on departmental policies and projects.
  • Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Managed accounts payable and receivable for office.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Maintained staff directory and company policy handbook for human resources department.
  • Performed research to collect and record industry data.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Handled customer issues with confidence, using Empathy and common sense to provide effective resolution.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.

Office Manager

Sha-Nic Auto
Lakeville, MA
12.2000 - 08.2004
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Compared vendor prices and negotiated for optimal savings.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

Office

Auto Body Pro's
Mansfield, MA
01.1995 - 12.2000
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Education

High School Diploma -

Randolph High School
Randolph, MA
06.1988

Skills

  • Policy and procedure modification
  • Documentation and control
  • Administrative support
  • Database administration
  • Upselling Products and Services
  • De-escalation Techniques
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • New Account Setup
  • Customer Service-Oriented

Accomplishments

I am a Notary Public with the State of New Hampshire.

Timeline

Office Manager

G Bolton, Inc
08.2020 - Current

Adminstration

Rochester Truck Repair
09.2012 - 08.2020

Office Manager

Sha-Nic Auto
12.2000 - 08.2004

Office

Auto Body Pro's
01.1995 - 12.2000

High School Diploma -

Randolph High School

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Denise Jordan-Currul