Martica Estrada
Port Charlotte,FL
Summary
Skilled Community Association Manager with background in managing homeowners associations, condominiums, and cooperatives. Displays strong leadership attributes and effective communication skills to resolve member issues promptly. Practical knowledge of property maintenance, budgeting, and contract negotiation has consistently led to improved community living standards and high resident satisfaction rates. Proven ability to foster positive relationships with board members, residents, vendors, and employees while ensuring compliance with association rules and regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Association Manager
KWPMC
Hollywood, FL
06.2014 - Current
- Developed and implemented policies, procedures, and regulations for the community association.
- Created and maintained financial records, such as budgets, accounts payable and receivable, and payroll.
- Coordinated meetings with board members to discuss issues related to the management of the community association.
- Performed administrative tasks such as filing documents, preparing reports, and responding to inquiries from residents.
- Conducted inspections of common areas in order to identify any maintenance or repair needs.
- Organized social events for residents within the community association.
- Resolved conflicts between residents regarding matters pertaining to rules or regulations within the community association.
- Ensured compliance with all applicable laws and regulations governing the operation of a community association.
- Reviewed contracts submitted by vendors prior to approval by board members.
- Monitored daily operations of staff members responsible for maintaining common areas within the community association.
- Investigated complaints from homeowners about violations of established rules or regulations.
- Collaborated with board members in creating an annual budget for operating expenses incurred by the Community Association.
- Coordinated and negotiated service agreements for trash removal, landscaping and other property services.
- Maintained seamless daily operations for residential community.
- Collaborated with board of directors to address financial matters and develop budgetary guidelines.
- Oversaw daily operations, maintenance, and administration of various properties.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Skills
- Emergency preparedness
- Resident complaint resolution
- Community guidelines enforcement
- Tenant complaint resolution
- Vendor relationship development
- Community safety
- Property management
- Board of directors support
- Community operations management
- Budget planning
- Community rules and regulations
Languages
English
Professional
Spanish
Professional
Certification
- Real Estate Associate- Since November 29th, 2005
- Community Association Manager - Since January 9th, 2013
- State of Florida Notary Public - Since 2000
Timeline
Community Association Manager
KWPMC
06.2014 - Current
- Real Estate Associate- Since November 29th, 2005
- Community Association Manager - Since January 9th, 2013
- State of Florida Notary Public - Since 2000
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