Nyawira Gitonga
Dallas,TX
Summary
Resilient, hardworking and flexible professional with over 10 years of aviation management experience dedicated to managing teams, implementing procedures, and optimizing operations to meet current and expected demands. Talented team builder, well versed in DOT procedures, FAA and OSHA requirements as well as collective bargaining agreements. Customer-oriented and analytical leader desiring to bring expertise, and grow with a forward-thinking company. Team leadership Data Analysis and Management Strong Verbal Communication Team Work Leadership Conflict Resolution Client and vendor relations Attention to detail Customer service
Overview
14
14
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Inflight Data Analyst
Southwest Airlines
Dallas, TX
10.2020 - Current
- Researched and resolved issues regarding integrity of data flow into databases.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Transformed project data requirements into project data models.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Evaluated trends to understand competitive environments and assess current strategies.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Developed tables, views, and materialized views using SQL.
- Conducted research, gathered information from multiple sources and presented results.
- Identified issues, analyzed information and provided solutions to problems.
In-flight Crew Scheduler
Southwest Airlines Corporate Office, States Of America
Dallas, TX
04.2019 - 10.2020
- Initiating cost-conscious, time-sensitive decisions, Administering and maintaining flight attendants schedules in accordance with all Federal Aviation Regulations, Collective Bargaining Agreements, and Company policies and procedures
- Creating, analyzing, and processing trips and reroutes, providing accurate and timely notification to crew members for duty assignments using multiple software programs/monitors,
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Employed knowledge of inflight operations to make appropriate recommendations for flight attendants
- Acknowledged customer issues and resolved their problems quickly and efficiently.
Duty Operations Supervisor/ Conflict Resolution, Head
Etihad Airways, Abu
Dallas, TX
10.2014 - 04.2018
- Conducted safety, service and compliance audits to identify and mitigate risks to ensure an
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Flight Attendant
Etihad Airways
Abu Dhabi, UAE
06.2007 - 09.2014
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Education
Some College (No Degree) - Aviation Management
Embry–Riddle Aeronautical University/ IATA
04.2017 - 04.2018
Irving, TX, United States - Data Analytics
Dallas Data Science Academy
01.2018 - 06.2018
MBA - Business and Management
University of Maryland Global Campus
12.2017 - 05.2019
Bachelor of Arts - English Literature
Catholic University of Eastern Africa
08.2003 - 04.2007
Skills
- New product launching
- Cost Reduction Initiatives
- Excellent verbal and written communication
- Data presentation skills
- Data Analysis / Trend Assessment
- Hospitality service expertise
- Emergency Response
- Verbal and written communication
- Interpersonal communications
- Aviation regulations
Affiliations
- Toastmasters
Certification
- Aviation Professional Management License - IATA
- Data Analytics, Micrososft
Languages
Swahili
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Tableau
Alteryx
Timeline
Inflight Data Analyst
Southwest Airlines
10.2020 - Current
In-flight Crew Scheduler
Southwest Airlines Corporate Office, States Of America
04.2019 - 10.2020
Irving, TX, United States - Data Analytics
Dallas Data Science Academy
01.2018 - 06.2018
MBA - Business and Management
University of Maryland Global Campus
12.2017 - 05.2019
Some College (No Degree) - Aviation Management
Embry–Riddle Aeronautical University/ IATA
04.2017 - 04.2018
Duty Operations Supervisor/ Conflict Resolution, Head
Etihad Airways, Abu
10.2014 - 04.2018
Flight Attendant
Etihad Airways
06.2007 - 09.2014
Bachelor of Arts - English Literature
Catholic University of Eastern Africa
08.2003 - 04.2007
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