Shauna Holden
Elmira,NY
Summary
Seasoned professional with a robust background in food service and customer engagement. Expert in recipe-based cooking and sanitation. Exceptionally reliable and dependable. With a proven track record of enhancing food safety and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Cook
Parkhurst Dining
Elmira, NY
11.2021 - 02.2025
- As a cook at Elmira College, I prepped and prepared meals, sauces, and soups for the students daily.
- Read recipes to create meals also was able to bring personal recipes to prepare for the students.
- Used proper techniques when preparing menu item ingredients.
- Made sure menu items were labeled correctly with all the proper allergens to prevent any health risks.
Pierogi Maker
D's Pierogis
Elmira, NY
02.2015 - 01.2019
- Made pierogi fillings, pierogis, cabbage rolls and potato pancakes for customers.
- Took orders by phone and in person.
Event Specialist
Crossmark
Elmira, NY
05.2012 - 02.2015
- I prepared and cooked samples for members to try out while they shopped.
Retail Sales Associate
Burlington Coat Factoy
Elmira, NY
01.2010 - 03.2012
- Put new merchandise out on the floor.
- I helped customers find clothes during their shopping experience and rang them out at the register as well.
Customer Service Representative
American Customer Care
Elmira, NY
07.2008 - 12.2009
- Made outbound calls to offer people free magazine subscriptions.
- Took orders for W.W.E merchandise.
- Company also had contract with company for infomercials so I would also take those calls and place those orders as well.
Direct Sales Representative
P.R.C (Directv)
Colorado Springs, CO
11.2005 - 04.2008
- Took inbound calls from potential customers who had questions about service, ran credit checks, set up services and made appointments for technicians to the new customers' homes.
Outbound Calling Specialist
Adelphia Cable
Colorado Springs, CO
08.2001 - 04.2005
- Called existing customers to upgrade their existing cable services or get them to switch to Adelphia's high speed internet.
Education
High School Diploma -
Alexander Hamilton High School
2955 S Robertson Boulevard, Los Angeles , CA. 06-2000
Some College (No Degree) - Criminal Justice
Everest College
Colorado Springs, COSkills
- Cooking
- Dish preparation
- Grilling
- Recipe-based cooking
- Sanitation
- Recipe modification
- Food safety oversight
- Contamination prevention
- Food preparation
- Special diets
- Punctuality and reliability
- Call center operations
- De-escalation techniques
- Customer relations
- Empathy and patience
Timeline
Cook
Parkhurst Dining
11.2021 - 02.2025
Pierogi Maker
D's Pierogis
02.2015 - 01.2019
Event Specialist
Crossmark
05.2012 - 02.2015
Retail Sales Associate
Burlington Coat Factoy
01.2010 - 03.2012
Customer Service Representative
American Customer Care
07.2008 - 12.2009
Direct Sales Representative
P.R.C (Directv)
11.2005 - 04.2008
Outbound Calling Specialist
Adelphia Cable
08.2001 - 04.2005
High School Diploma -
Alexander Hamilton High School
Some College (No Degree) - Criminal Justice
Everest College
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