Tinisha Dawson
Cincinnati,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Lead Baker
Macaron Bar
Cincinnati, Ohio
08.2016 - Current
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Conducted employee evaluations, assessing strengths and reassigning accordingly.
- Resolved customer concerns with positive approach and constructive strategies.
- Diversified bakery operations by leading baking demonstrations and classes.
- Cleaned and maintained kitchen equipment and oven.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Customer Service Associate
Home Depot
Cincinnati, OH
01.2017 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered basic technical support for clients on wide range of company products.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
Macy's
Cincinnati, Ohio
03.2012 - 05.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Assistant Cafe Manager
Cincinnati Art Museum
Cincinnati, OH
04.2008 - 12.2013
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Secured daily cash by verifying totals and making nightly deposits.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Responded to emergencies and events occurring outside business hours.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Associate of Arts - Human Resources Management
Cincinnati State Technical And Community College
Cincinnati, OHAssociate of Science - Medical Insurance Coding
DeVry University
Downers Grove, IL10.2022
High School Diploma -
Withrow University High School
Cincinnati, OH06.2003
Skills
- Delivery Coordination
- Batter and Filling Preparation
- Oven Operation
- Problem Anticipation and Resolution
- Damage Identification
- Mixing and Blending
Timeline
Customer Service Associate
Home Depot
01.2017 - 11.2019
Lead Baker
Macaron Bar
08.2016 - Current
Sales Associate
Macy's
03.2012 - 05.2014
Assistant Cafe Manager
Cincinnati Art Museum
04.2008 - 12.2013
Associate of Arts - Human Resources Management
Cincinnati State Technical And Community College
Associate of Science - Medical Insurance Coding
DeVry University
High School Diploma -
Withrow University High School
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