Tekia Newbill

• Enhanced customer satisfaction by providing efficient and courteous service at the front store.
• Conducted regular audits of inventory levels to maintain accuracy in stock counts, reducing discrepancies during end-of-month reconciliations.
• Maintained a clean and orderly store environment by performing routine cleaning tasks and addressing spills or hazards promptly.
• Contributed to increased average transaction value through suggestive selling of additional products or services related to customer purchases.
• Increased brand awareness in the local community by participating in promotional events and representing the company professionally at all times.
• Handled cash register transactions efficiently, ensuring accurate payment processing and proper cash handling procedures.
• Assisted customers with product inquiries, locating items, and offering expert advice for optimal shopping experiences.
• Processed returns and exchanges smoothly, adhering to company policies while keeping customer satisfaction as the top priority.

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• Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
• Cleared public and private areas of debris before and after events.
• Cultivated a positive work environment through effective communication with team members and supervisors.
• Applied pesticides and herbicides to control pests and weeds.
• Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.
• Created schedules and implemented plans for regular maintenance to meet client expectations.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

• Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
• Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
• Reviewed applications and supporting documents to verify claims eligibility and accuracy.
• Managed workload and priorities to meet claims processing meet deadlines.
• Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
• Enhanced departmental productivity by identifying areas for improvement and implementing new processes as needed.