Amber Murray
Summary
Problem-solving Residential Program Manager committed to facilitating a healthy, supportive environment for individuals. Pleasant leader with attention to detail and the determination to seek out opportunities that promote positive outcomes for residents. Ready for a new position that involves collaborating with talented teams of people.
Overview
8
8
years of professional experience
Work History
Behavior Technician
Continuum
Galloway , NJ
09.2023 - Current
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
Director of Residential Services
ARC Of Cape May
Woodbine, NJ
07.2023 - 09.2023
- Organized and managed the day-to-day operations of the residential services department.
- Developed and implemented strategies to improve customer service, satisfaction, and retention.
- Directed staff in developing goals, objectives, policies, procedures, and systems for providing residential services.
- Monitored performance metrics to ensure quality standards were met or exceeded.
- Provided guidance on staffing needs by recruiting, interviewing, hiring, training and evaluating personnel.
- Collaborated with other departments to coordinate activities related to residential services projects.
Residential Program Supervisor
ARC Of Cape May
Woodbine, NJ
10.2015 - 07.2023
- Scheduled employees and made sure each shift had adequate coverage.
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
- Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
- Helped residents receive recommended services, physical therapy and speech therapy.
- Inspected building each day for hazards and safety issues and had issues addressed immediately by maintenance personnel.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Consulted with staff on resolution of complex service issues.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Recruited, interviewed and hired volunteers and staff.
- Provided hands-on and proactive leadership to community services staff.
- Researched and analyzed community needs to determine program directions and goals.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Prepared and maintained budgets, personnel records or training manuals.
1 to 1 Aid
Cape May Special Services
Cape May Court House, NJ
08.2016 - 06.2019
- Maintained focused, inclusive and supportive learning environments.
- Offered students personalized educational, behavioral and emotional support.
- Prepared visual aids, equipment and classroom displays to foster learning.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Supplied one-on-one attention to each student during group activities.
- Planned and led activities to develop students' physical, emotional and social growth.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
Education
Bachelor of Arts -
Capella University
Minneapolis, MN05-2026
Associate of Science - Psychology
Atlantic Cape Community College
Mays Landing, NJ05.2023
Skills
- Client Advocacy
- Positive Rapport
- Community Interaction
- Training and Mentoring
- Site Inspections
- Assistance Program Knowledge
- Friendly, Positive Attitude
- Training & Development
- Active Listening
- Planning & Organizing
- Organizational Skills
- Supervision & Leadership
- Relationship Building
- Good Work Ethic
- People Skills
Timeline
Behavior Technician
Continuum
09.2023 - Current
Director of Residential Services
ARC Of Cape May
07.2023 - 09.2023
1 to 1 Aid
Cape May Special Services
08.2016 - 06.2019
Residential Program Supervisor
ARC Of Cape May
10.2015 - 07.2023
Bachelor of Arts -
Capella University
Associate of Science - Psychology
Atlantic Cape Community College