ADRIANA IBARRA
BIG SPRING
Summary
Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
21
21
years of professional experience
Work History
Practice Manager
Gupta and Gupta Pediatrics, MD, PA
08.2021 - Current
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Developed close working relationships with front office and back office staff.
- Managed 17 employees with various personalities and from different cultures for large 3-physician practice.
- Created and implemented organizational policies and procedures.
- Ordered all office supplies and kept check on inventory levels.
- Developed and maintained electronic record management systems to analyze and process data.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Consulted with healthcare professionals on business decisions.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Boosted staff morale by offering constructive feedback and specific direction.
- Handled job duties for staff members which were unavailable or out of office.
- Spearheaded and implemented new projects to expand scope of engagement.
Office Administation
Shroff Cardiology & Internal Medicine
04.2019 - 05.2021
- Medical Coding and Billing
- Front desk operator
- Medical Assistant when needed
- Established many EFT for payment and ERA's for posting
- Handled daily cash flow
- Worked Insurance claims for current and past due payments
- Trained staff on daily procedures
- Established office procedures and policies
- Engaged with outside entities such as Hospice and Home Health for patients
- Worked on referrals for patients
Patient Coordinator
Ward Family Dental
08.2017 - 03.2019
- Presented patient options for treatment and payment
- Coordinated with Insurance for patient treatment costs
- Verified Insurance for each patient
- Billed patient for additional payments needed
- Collected payments from patients and Insurance companies
- Worked 30-180 day insurance aging
Operations Coordinator
H&R Block
11.2003 - 02.2014
- Ran operations for 80 offices previous to tax season
- Facilitated the on-boarding of over 700 tax preparers and receptionist
- Maintained and processed accounts payable and receivable per district assigned
- Maintained inventory and supplies for each office
- Purchased and delivered all supplies needed for tax season
- Facilitated seasonal closure and off-boarding
Education
BACHELOR OF SCIENCE - HEALTH ADMINISTRATION
University of Phoenix
09-2024
Skills
- Proficient in Microsoft Office (Word, Excel, Powerpoint)
- Human resources
- Scheduling expertise
- Document management
- Report preparation
- Spreadsheet development
- Verbal communication
- Payroll administration
Languages
Spanish
Native or Bilingual
Timeline
Practice Manager
Gupta and Gupta Pediatrics, MD, PA
08.2021 - Current
Office Administation
Shroff Cardiology & Internal Medicine
04.2019 - 05.2021
Patient Coordinator
Ward Family Dental
08.2017 - 03.2019
Operations Coordinator
H&R Block
11.2003 - 02.2014
BACHELOR OF SCIENCE - HEALTH ADMINISTRATION
University of Phoenix
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