Tyviana Phillips
East Orange
Summary
Experience with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Developed skills in fast-paced environments, ready to transition into new field. Proven ability to utilize problem-solving skills and teamwork to meet company/customer needs and achieve sales targets.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dollar Tree
10.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Treasurer and Seargent at Arms
Zeta Phi Beta Sorority, Inc.
11.2023 - Current
- Advised management regarding significant expenditures to keep operations in line with budget limitations.
- Worked closely with others to ensure compliance with regulatory requirements, avoiding potential fines or penalties.
- Prepared and presented financial reports to inform senior management and board of directors.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Enhanced financial reporting processes, providing stakeholders with accurate and timely information for decision-making purposes.
- Drafted treasury reports to support management decision-making needs.
Event Programmer
S.L.A.M (Student Life at Montclair) Programming Board of the SGA
08.2023 - 05.2024
- Planning and executing events
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Participated in peer code reviews, providing constructive feedback aimed at improving the quality of team deliverables.
- Integrated data visualization media and tools to illustrate complex analyses.
Volunteer
Park Crescent Healthcare and Rehabilitation Center
11.2022 - 01.2023
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Filing Assistant
East Orange Campus Athletic Director
01.2020 - 04.2020
- Optimized space utilization within the filing area through strategic planning and rearrangement of files when needed.
- Reduced errors in file management by consistently double-checking and verifying data entry.
- Ensured timely processing of documents by prioritizing tasks based on deadlines.
Education
Bachelor of Science - Business Administration
Montclair State University
05.2024
High School Diploma -
East Orange Campus High School
06.2020
Visual Arts
Arts High School
06.2019
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer service
- Multi-tasking strength
- Reliable and punctual
- Flexible schedule
- Strong Verbal/written communication
- Microsoft and excel experience
- Fast-paced
- Excellent memory skills
Timeline
Sales Associate
Dollar Tree
10.2024 - Current
Treasurer and Seargent at Arms
Zeta Phi Beta Sorority, Inc.
11.2023 - Current
Event Programmer
S.L.A.M (Student Life at Montclair) Programming Board of the SGA
08.2023 - 05.2024
Volunteer
Park Crescent Healthcare and Rehabilitation Center
11.2022 - 01.2023
Filing Assistant
East Orange Campus Athletic Director
01.2020 - 04.2020
Bachelor of Science - Business Administration
Montclair State University
High School Diploma -
East Orange Campus High School
Visual Arts
Arts High School
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